Social Services Analyst 1/2/3

State of Louisiana; Baton Rouge (LA); On-site; USD 34,000 - 44,000; Full time

Job summary

State of Louisiana in Tangipahoa Parish is seeking a Social Services Analyst 1/2/3 to support the child support enforcement program in Amite, LA. You will work with families to locate absent parents, determine and enforce financial and medical support, and prepare necessary court documents.

The role involves interviewing clients, researching records, coordinating with courts, and handling high-volume casework in a public service environment. Training and progression opportunities are available.

Qualifications

• Three years of social services experience, or six years in any field, or a bachelor’s degree.
• Experience substitution: 30 semester hours equals one year toward six years.
• Clarified by state civil service requirements for the role.

Responsibilities

• Initiates and executes legal processes, interviewing clients and others to locate absent parents.
• Researches records to find leads on parents' whereabouts and eligibility for support.
• Explain legal requirements, calculate support, obtain paternity and medical support.
• Prepare affidavits and financial audits; initiate subpoenas and court actions.
• Attend court in one or more districts; perform high-volume public casework.
• Other duties as assigned.

Skills

Communicating Effectively

Following Policies and Procedures

Making Accurate Judgments

Acting Decisively

Displaying Professionalism

Managing Time

Working with Financial Information

Education

Bachelor's degree

Job description

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

About This Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

We're looking for a Social Services Analyst 1/2/3 to work in our Tangipahoa Parish Child Support Enforcement office in Amite, LA.

Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.

An Ideal Candidate Should Possess The Following Competencies

• SELECTED CORE COMPETENCIES:
  • Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
  • Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
  • Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• SELECTED PREFERRED COMPETENCIES:
  • Acting Decisively: The ability to make timely, confident decisions using sound reason.
  • Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
  • Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
  • Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.

Minimum Qualifications

Three years of experience in social services; OR

Six years of full‑time experience in any field; OR

A bachelor's degree.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
• Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
• Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
• Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
• Attend court in one or more districts.
• Perform a high volume of case work for a demanding public in need of services.
• Performs other duties as assigned.

Position‑Specific Details

Work Location: This vacancy is located in the Tangipahoa Parish Child Support Enforcement office in Tangipahoa, LA.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: The referenced position has a Special Entrance Rate (SER) see below:

• Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
• Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
• Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)

The referenced positions are also eligible for premium pay of up to $2.00 per hour for hours worked based on years of service within DCFS Family Support.

The actual starting salary depends on the education and experience of the selected applicant.

IRS Publication 1075 mandates that any government employee, contractor, or volunteer requiring access to Federal Tax Information (FTI) must successfully pass a stringent background investigation before access is granted.

Contact Information

For further information about this vacancy contact:

Shelby Young

DCFS Human Resources

[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others