Social Service Specialist

Highland-clarksburg Hospital Inc; Clarksburg (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

Highland Clarksburg Hospital is seeking a Social Services Specialist to work closely with Case Management, Work Program, Security, and Reception. The role will assist visitors, support intake and onboarding, and provide crisis intervention and information/referral services.

Strong assessment and EMR skills are required to ensure accurate patient data and smooth admissions processes. The position involves coordinating with Human Resources for orientation, maintaining patient confidentiality, and

Qualifications

• BS/BA in a mental health or behavioral health field is required or preferred.
• Experience or familiarity with hospital admissions and patient processing.
• Ability to communicate clearly with patients, families and staff.

Responsibilities

• Provide clinical screening/assessment for potential and admitted patients.
• Enter data into EMR and verify admission criteria.
• Explain hospital regulations and patient rights to patients/representatives.
• Verify insurance information and collect co-pays as appropriate.
• Provide crisis intervention as needed and refer to appropriate resources.
• Assist with HR processes for orientation and onboarding as needed.
• Support reception, security, and staff development activities.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Crisis intervention

Communication skills

Documentation

Education

BS/BA Mental Health or Behavioral Health field

Tools

EMR system

Windows OS

Job description

HIGHLAND CLARKSBURG HOSPITALJOB DESCRIPTIONSOCIAL SERVICES SPECIALISTJOB SUMMARY:Works closely with and liaises between Case Management, Work Program, Security, and Reception departments. Assists with visitors to the facility including patient visitors, regulators, advocates, etc. Also will assist with Human Resources and Staff Development as needed with candidates and new hires for orientation and onboarding processes. Duties include phone triage, addressing requests for services and possible crisis intervention, answers calls with regard to hospital services, bed availability, general inquiries; offers resources when applicable, verifies insurance, utilizes our electronic medical records system, completes intakes and paperwork relevant to intakes. Reports to the Director of Social Services.ESSENTIAL FUNCTIONS:Provides clinical screening/assessment for potential and admitted patients and or Employee Health/ Human Resources.Provides information and referral services for internal and external customers and/or candidates/employees.Interviews incoming patient or representative and enters data into EMR; assures admission criteria is metPresents clinical information to a member of medical staff for approval/denial of admissionsExplains hospital regulations, patient rights and all admissions documentation to patient/representativeRecords/collects necessary personal information and secures required signaturesVerifies patient information (custody arrangement, HCS, demographic data, etc)Verifies insurance benefits/payment information/collects co-pays as appropriatePerforms duties and records all information concisely/accurately, and completely.Identifies and utilizes appropriate channels of communicationProvides crisis intervention as neededADDITIONAL DUTIESEnsures adequate continuing education credits to maintain licensure if requiredAssists Candidates for hire with application process.Assists with Reception duties and provides coverage as needed.Assists Security with patient visitation as needed.Assists Staff Development with Education, Orientation and Competencies as needed.Provides patient and family education as neededAttends/completes staff development activities as requiredAttends monthly staff meetingsResponsible for knowledge/review of Admission/HCHI policiesOther related duties as assignedQUALIFICATIONS:To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and Experience:BS/BA Mental Health or Behavioral Health field-psychology, social work, criminal justice, nursing etc.Knowledge of community resources and previous experience in mental health facility preferred.Clinical expertise is preferred.Language Skills:Ability to read and interpret instructions, documents, and follow procedures.Ability to write routine reports and speak effectively with patients and their families, employees, and public.Reasoning Ability:Ability to solve practical problems and deal with a variety of variables as needed.Ability to interpret a variety or instructions furnished in written, oral, diagram, or schedule form.Other Skills and Abilities:Computer literate, working knowledge of DOS, Windows, CMHC and other applications.Working knowledge of the DSM-IV and/or DSM-VOutstanding interpersonal and interviewing and assessment skills.Physical Demands:The physical demands described herein are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.