Social Service Specialist

HIGHLAND CLARKSBURG HOSPITAL; Clarksburg (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

Highland Clarksburg Hospital in Clarksburg, WV seeks a Social Services Specialist to coordinate with Case Management, Work Program, Security, and Reception, handling intakes and crisis calls.

The role requires completing documentation, verifying patient information and admissions, and providing resources and referrals to patients and families. The successful candidate will have strong communication and assessment skills and a commitment to patient-centered care.

Qualifications

• BS/BA in mental health or behavioral health is required.
• Knowledge of community resources and clinical expertise preferred.
• Ability to read, write, and communicate effectively with patients and families.

Responsibilities

• Provide clinical screening/assessment for potential and admitted patients.
• Provide information and referral services to patients, families, and staff.
• Enter patient data into EMR and verify admissions criteria.
• Explain hospital regulations and admissions documentation to patients or representatives.

Skills

Interpersonal skills

Interviewing and assessment

Documentation and data entry

Crisis intervention

Education

BS/BA Mental Health or Behavioral Health

Tools

CMHC

Windows

Job description

Job DetailsJob Location: Highland- Clarksburg Hospital - Clarksburg, WV 26301

HIGHLAND CLARKSBURG HOSPITAL

JOB DESCRIPTION

SOCIAL SERVICES SPECIALIST

JOB SUMMARY: Works closely with and liaises between Case Management, Work Program, Security, and Reception departments. Assists with visitors to the facility including patient visitors, regulators, advocates, Duties include phone triage, addressing requests for services and possible crisis intervention, answers calls with regard to hospital services, bed availability, general inquiries; offers resources when applicable, verifies insurance, utilizes our electronic medical records system, completes intakes and paperwork relevant to intakes. Reports to the Director of Social Services.

ESSENTIAL FUNCTIONS:

• 1. Provides clinical screening/assessment for potential and admitted patients
• 2. Provides information and referral services for internal and external customers and/or candidates/employees.
• 3. Interviews incoming patient or representative and enters data into EMR; assures admission criteria is met
• 4. Presents clinical information to a member of medical staff for approval/denial of admissions
• 5. Explains hospital regulations, patient rights and all admissions documentation to patient/representative
• 6. Records/collects necessary personal information and secures required signatures
• 7. Verifies patient information (custody arrangement, HCS, demographic data, etc)
• 8. Verifies insurance benefits/payment information/collects co-pays as appropriate
• 9. Performs duties and records all information concisely/accurately, and completely.
• 10. Identifies and utilizes appropriate channels of communication
• 11. Provides crisis intervention as needed

ADDITIONAL DUTIES

• 1. Ensures adequate continuing education credits to maintain licensure if required
• 2. Assists with Reception duties and provides coverage as needed.
• 3. Assists Security and Case Management with patient visitation as needed.
• 4. Assists Staff Development with Education, Orientation and Competencies as needed.
• 5. Assists Work Program/Transport with patient appointments and outings as needed.
• 6. Provides patient and family education as needed
• 7. Attends/completes staff development activities as required
• 8. Attends staff meetings as required
• 9. Responsible for knowledge/review of Admission/HCHI policies
• 10. Other related duties as assigned

QualificationsQUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• BS/BA Mental Health or Behavioral Health field-psychology, social work, criminal justice, etc.
• Knowledge of community resources and previous experience in mental health facility preferred.
• Clinical expertise is preferred.

Language Skills:

• Ability to read and interpret instructions, documents, and follow procedures.
• Ability to write routine reports and speak effectively with patients and their families, employees, and public.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of variables as needed.
• Ability to interpret a variety or instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

• Computer literate, working knowledge of , Windows, CMHC and other applications.
• Working knowledge of the DSM-IV and/or DSM-V
• Outstanding interpersonal and interviewing and assessment skills.

Physical Demands:

The physical demands described herein are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to sit climb or balance, stoop, kneel or crouch, and smell. The employee must occasionally lift or assist a patient and be able to move up to 100 pounds. Incumbent will be expected to participate as necessary in the physical restraint of patients, have the ability to respond to rapidly escalating patient situations, and adapt too many varied resultant physical posturing as a result of such circumstances after crisis prevention intervention (CPI) training. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.