Social Service Coordinator - Family sites

American Association of Service Coordinators; Chicago, Northern (IL, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health Coverage

401k plan with company match

Paid time off

Life Insurance and Disability

Job summary

American Association of Service Coordinators in Chicago, IL is seeking a Social Service Coordinator for family sites to enhance residents' quality of life by facilitating services and coordinating programs across health, education, financial literacy, and community engagement.

The role provides basic case management, fosters partnerships with community organizations, and supports on-site food distribution while maintaining program metrics and resident outreach.

Qualifications

• Must have 1–3 years of work experience in Social Services or related field.
• High School Diploma/GED required; Bachelor's degree preferred.

Responsibilities

• Facilitate or coordinate programs, activities and social services for residents using community resources and agencies.
• Engage and develop community partnerships and/or volunteers to support programming.
• Lead on-site food distribution programs to ensure residents have access to food resources.
• Create service goals with residents and monitor progress, including wellness checks.
• Daily use of data systems to track case management, demographics and attendance.
• Publish monthly community newsletters and calendars to residents door-to-door.
• Provide excellent customer service to partner property management and help residents comply with lease requirements.
• Follow Healthy Homes Program procedures to ensure housing compliance.
• Manage site budget following BT financial procedures.
• Attend mandatory trainings; occasional evenings/weekends may be required.

Skills

Google Suite

Microsoft Office

Communication skills

Project planning

Bilingual EN/ES

Education

High School Diploma/GED

Bachelor's degree in Social Work or related (preferred)

Job description

Social Service Coordinator - Family sites

Locations:

• 2611 N Sawyer Apartments: 2611 N Sawyer Avenue, Chicago, IL 60647
• Laurence and Austin Apartments: 6001 West Lawrence Avenue, Chicago, IL 60630
• Milwaukee Avenue Apartments: 3064 North Milwaukee Ave, Chicago, IL 60618

Department: Impact and Service Delivery Reports to: Senior Associate Director Hours: 35 hours per week

Schedule: 9:00am - 5:00pm, Monday through Friday with a 1-hour unpaid lunch

Pay: $25.00-$27.00 per hour

www.bettertomorrows.org

Job Summary:

To facilitate services that will positively enhance the quality of life for affordable housing residents. Promotes an environment of cultural appreciation and a commitment to diversity and resident involvement to enhance a safe and positive living environment.

Provide basic case management services and coordinate programs/events aimed at promoting Better Tomorrows' 5 core focus areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness/Occupational Wellness, and Social and Community Engagement.

Duties/ Responsibilities:

• Facilitate or coordinate the following programs, activities, and social services for children and adults utilizing community resources and agencies:
  • Out-of-School Time Programs (After-school & Summer Program) using BT curriculum or coordinate partnerships with community agencies to supplement program
  • Resident education programs focused on educational achievement and engagement
  • Job Readiness programs and financial literacy to promote economic stability and self-sufficiency including resume assistance, technical/computer skills programs, and financial budgeting/savings
  • Health and wellness programs to promote physical and mental health and general well-being
  • Social Engagement events including but not limited to holiday and recreational events, and any other program focused on developing safe and strong communities
  • Additional programs and services based on community needs and compliance
• Engage and develop community partnerships and/or volunteers to facilitate or support any required programming
• Lead any on-site food distribution programs including food banks, hot meals, or any other food donations to ensure all residents have accessible food resources
• Create service goals and plans with residents and support residents to achieve those goals while monitoring progress, including conducting wellness checks
• Develop and utilize resource files for making referrals for residents in need of specific services. Provide follow-up when referrals are made
• Daily use of data systems to track case management progress, demographic information, and monthly program attendance
• Publish and distribute monthly community newsletters and calendars to all residents door-to-door
• Provide great customer service to partner property management company including assisting with helping residents comply with lease requirements
• Follow Healthy Homes Program procedures to ensure resident compliance with housing inspections
• Manage, track, and use site budget by following BT financial procedures
• Provide technical assistance to resident associations (if applicable)
• Attend mandatory training/conferences as required by site compliance. This may require overnight stays, but notice will be provided
• Flexibility to occasionally work evenings and/or weekends to accommodate special events
• Perform other duties as assigned by Better Tomorrows' manager.

Required Skills/Abilities:

• Proficiency in Google Suite, Microsoft Office suite, and general computer software
• Strong written and verbal communication skills
• Project Planning Skills and Knowledge
• Ability to work independently and manage priorities effectivelyMUST BE BILINGUAL IN ENGLISH AND SPANISH

Education and Experience:

• Minimum one (1) to three (3) years' work experience in Social Services or related field
• High School Diploma/GED required. Bachelor's degree in Social Work, Education, or related field is preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Benefits:

• Comprehensive Health Coverage - Full medical, dental, and vision insurance for you and your dependents.
• Retirement Savings - A 401k plan with a company match to help you plan for your future.
• Generous paid time off - Fifteen (15 days) of vacation accrued annually, 5 sick days, 2 personal days, paid birthday, 13 paid holidays
• Employer-Paid Basic Life Insurance (1x annual salary - max. $50k) Life Insurance and Disability Insurance

American Association of Service Coordinators