Family Coach - Permanent Supportive Housing

Metropolitan Family Services; Wisconsin; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account contributions

401(k) plan with employer match

Job summary

Metropolitan Family Services is looking for a Family Coach in Permanent Supportive Housing to collaborate with families in achieving their goals. The role requires at least 2 years of case management experience and a high school diploma. Responsibilities include working with families, monitoring progress, and addressing housing-related issues. The starting salary is between $45,000 and $50,000 annually, with full benefits including medical coverage and a 401(k) match.

Qualifications

• At least 2 years’ experience in case management, including coordination of services.
• Demonstrated ability to work with diverse individuals and groups.
• Mobility to manage a community-based caseload.

Responsibilities

• Collaborates with families to set and achieve goals.
• Completes intakes, monitors family goals, and follows up for progress.
• Assists families with housing-related issues and compliance requirements.

Skills

Case management

Organization

Customer service

Excel proficiency

Education

High School Diploma or equivalent

Bachelor’s degree in social work or related field

Job description

Family Coach - Permanent Supportive Housing

Job Category: Case Management

Requisition Number: FAMIL005246

Posted: April 30, 2026

Employment Type: Full-Time

Location: 235 E 103rd St, Chicago, IL 60628, USA (Calumet Center)

Salary

The starting salary ranges from $45,000 to $50,000 annually, based on skill and experience level.

ESSENTIAL JOB FUNCTIONS

• Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Has a deep respect for a family’s expertise, which is fundamental to establishing trust.
• Helps the family identify strengths and then work with them to utilize and build those strengths.
• Uses trauma‑informed practices.
• Provides services according to values and principles for family‑centered coaching.
• Completes intakes and monitors family goals and activities.
• Completes senior assessments and monitors goals, activities, and referrals.
• Provides follow‑up to ensure family goals are progressing or achieved.
• Focuses services on fostering economic independence, increasing earning power, supporting academic achievement, and enhancing stability and quality of life.
• Coordinates events and activities within the region to meet client needs and engage individuals, seniors, households in services.
• Addresses housing‑related issues including lease compliance and referrals from Property Management.
• Assists families with meeting site‑based requirements and CHA work requirements.
• Provides support services including transportation, childcare assistance, clothing and uniform assistance.
• Records family progress in the HMIS and case files.
• Handles emergency and crisis situations with residents.
• Works within contract, grant, and program requirements, meeting timelines and reporting obligations.
• Utilizes a team approach and collaborates with other program staff in planning and implementing services.
• Grows in own professional development through supervision and opportunities within and outside the agency.
• Works effectively with diverse staff and service populations, providing exceptional customer service.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to render adequate service to clients and to organize and manage jobs efficiently.
• Mobility to work with a community‑based caseload.
• Ability to provide assigned community and home‑based services.
• Ability to work effectively with diverse individuals and groups.
• Must be highly organized and proficient with Excel for data tracking.

QUALIFICATIONS

• High School Diploma or equivalent (required).
• At least 2 years’ experience in case management, including coordination of services and housing needs (required).
• Bachelor’s degree in social work or a related field from an accredited institution (preferred).

ADDITIONAL REQUIREMENTS

• Successfully pass all relevant screenings and criminal background checks.

TRANSPORTATION / TRAVEL REQUIREMENTS

• Driving for work required with a personally owned vehicle; travel between sites required.

PHYSICAL DEMANDS

• Must sit and stand for extended periods, talk, use hands and fingers, occasionally stand, bend, stretch, stoop, kneel, and crouch; requires visual acuity for data preparation and computer use.

BENEFITS

• Medical, dental, and vision coverage.
• Contributions of $2,000 to individual and $4,000 to family Health Savings Accounts, pro‑rated to benefits start date.
• Teladoc services for general medicine and behavioral health.
• Ascensus 401(k) plan with a 4% employer match, 100% vested on day one of eligibility.

EEO STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.