Resident Services Coordinator

The Community Builders, Inc.

Massachusetts

On-site

USD 34,440 - 37,195

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

Employer contributions to Health Savings Accounts

403(b) retirement plan with company match

Confidential, 24/7 Employee Assistance Program

Job summary

A nonprofit community development organization is seeking a Resident Services Coordinator in Massachusetts. This role involves daily support for residents, managing partnerships, and ensuring housing stability. Ideal candidates will have a background in human services and experience working with vulnerable populations. Responsibilities include engagement in community-building activities, managing programs, and data collection. The position offers competitive pay and benefits including medical insurance and a retirement plan.

Qualifications

2+ years of experience in community service-related field.
Experience working with senior and non-elderly disabled populations.
Knowledge of policies affecting housing preferred.

Responsibilities

Assess needs of residents and manage partnerships with service providers.
Support residents at risk of losing housing.
Collect data to document services provided.

Skills

Building relationships

Knowledge of mental health issues

Data tracking and assessment

Cultural sensitivity

Education

BA/BS in human services or related field

Tools

MS Excel

Yardi

Efforts to Outcomes

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life For Family Properties

Community Life is TCB’s place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to create pathways to opportunities in four key practice areas: youth development, education, workforce development and asset building.

Position Description

The Resident Services Coordinator is responsible for the day-to-day resident services of the assigned property. This includes assessing the needs of residents and developing and managing strategic partnerships with service providers, supervising the day-to-day operation of programs, collaborating with the Community Manager to ensure housing stabilization, and recruiting and leading volunteers to assist on the site. This position has a requirement of five days a week in office.

Essential Functions

Build relationships with residents to support their needs and goals.
Develop strategic partnerships and provide linkages to local service providers focused on the primary objectives of Community Life.
Engage residents in community building activities that nurture care and respect for the property and apartments.
Support residents at risk of losing their housing.
Provide support for Property Management through unit inspections and re-certifications.
Collect data to document services provided to residents and outcomes achieved.
Manage budgets and administrative tasks required for securing and executing contracts and grants.

Requirements

Experience working with the senior and non-elderly disabled population to create and support the implementation of plans that enable the residents to maintain their housing.
Knowledge of mental health issues and cognitive and physical disabilities required.
Capable of building and maintaining partnerships with community based organizations based on the needs of the residents.
Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
Ability to collect, track and understand data in order to assess programs and partnerships.
Knowledge of Federal, State and Local Policies affecting housing and/or experience in property management preferred.
Proficiency with MS Excel, PowerPoint, Word, Outlook. Knowledge of Yardi and Efforts to Outcomes preferred.

Education & Experience

BA/BS in human services or related field and 2+ years’ experience working in community service related field.

Benefits