Social Service Coordinator

New Opportunities, Inc.; Waterbury (CT); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with matching contributions

Vacation Time

Personal Time

Sick Time

Holiday Pay

Job summary

New Opportunities, Inc. is seeking a Full-time, non-exempt Outreach/Case Manager in Waterbury, CT. The role focuses on community outreach, education, and comprehensive case management to develop integrated service plans with participant goals.

The position requires 40 hours per week, Monday through Friday, 8am–5pm, with a pay rate of $20.00 per hour. Responsibilities include building partnerships, coordinating with Project Longevity, conducting intake and assessments, and timely data

Qualifications

• Bachelor’s degree in Human Services or related field.
• Experience in conducting community outreach.
• Excellent written and verbal communication skills.
• Knowledge of social media tools (Facebook, Twitter) and website management.
• Ability to prioritize, multi-task and follow through with minimal direction.
• Flexibility in varied job assignments.

Responsibilities

• Provide Street Outreach and Interventions with Project Longevity clients to promote participation in pro-social activities.
• Build community partnerships supporting families through case management and follow-ups.
• Be on-call 24/7 to respond to significant incidents in neighborhoods, hospitals, and with involved parties.
• Collaborate with Project Longevity staff on outreach, crisis intervention, referrals, and LS I use.
• Conduct intake, screening, and assessments; participate in weekly case conferences.
• Maintain positive relationships with clients and community members; support community-based programming.

Skills

Community outreach

Written communication

Verbal communication

Social media tools

Prioritization

Flexibility

Bi-lingual a plus

Education

Bachelor’s degree Human Services

Tools

CMS

Veoci

Job description

Description

Full-time, Non-exempt

$20.00 per hour; 40 hour per week

Monday thru Friday 8am to 5pm

Basic Function

Providing community outreach, education and comprehensive case management in collaboration with the participants in developing an integrated service plan that includes the participant’s short- and long-term goals and agency interventions.

• Provide Street Outreach and Interventions with Project Longevity clients conducting interconnected strategies to ensure participation in pro-social activities.
• Promote and demonstrate NOI’s mission, vision and values through both behavior and job performance on a day to day basis
• Build community partnerships which support the needs of families by overseeing case management and follow-ups
• 24/7 on-call operative support by responding to significant incidents by being present in the neighborhoods, at the hospitals, and connecting with the associates of shooters and victims as soon after the event as possible
• Collaborating with other Project Longevity staff in outreach strategies, crisis intervention, reviewing referrals, including the Level of Service Inventory (LSI);
• Collaborating with other Project Longevity staff in conducting intake, screening, and assessments
• Participate in weekly case conferences
• Building positive relationships with Project Longevity clients and other community members and encouraging positive decision making; e. Facilitating community involvement and community-based programming and services
• Timely data collection, documentation and reporting into CMS and Veoci data collection system.
• Coordinate the enrollment of families into social service programming in support of client goals. This may include application assistance/review and/or authorization of direct benefit payments.
• Encourage clients to develop their own strengths including identification and practicing of needed skills
• Other related duties as assigned

Requirements

Education:

• Bachelor’s degree Human Services field requirement.

Experience

• Experience in conducting community outreach
• Excellent written and verbal communication skills and knowledge of communication principles and practices.
• Knowledge of social media tools: Facebook, Twitter, Knowledge of website management.
• Ability to prioritize, multi-task and follow through with minimal direction.
• Flexibility in varied job assignments.

Job Skills

• Knowledge of community needs and resources; ability to maintain productive community relationships
• Oral and written communication skills; interpersonal skills
• Customer service, organizational and problem-solving skills
• Ability to counsel clients with respect and dignity; tenacity and commitment to program goals
• Recordkeeping and computer skills
• Bi-lingual a plus; ability to work with diverse populations

Licenses / Certifications

• Current CT Driver’s license / current CT required insurance/ own transportation

Benefits Include

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with matching contributions
• Vacation Time
• Personal Time
• Sick Time
• Holiday Pay

New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.

New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 22 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.

In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.

In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.

While the range of programs is broad, they fall into one or more of the following categories:

• Energy Assistance
• Fatherhood Initiative
• Child Welfare and Family Development Services
• Early Childhood Education Programs
• Elderly Services
• Homeless Shelter and Transitional Housing
• Ex-Offender Programs and Re-entry Services

EOE/AA/Veteran/Disability