Social Service Coordinator

Christian Church Homes (CCH); San Francisco (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life insurance

Retirement contributions

Job summary

Christian Church Homes (CCH) in San Francisco seeks a Social Services Coordinator to help senior residents maintain independence and age in place. You will answer questions, address concerns, and link residents to meals, housekeeping, transportation, personal services, financial assistance, counseling, and other social supports.

This full-time role reports to the Director of Resident Services and focuses on assessing needs, coordinating services, and promoting resident autonomy within HUD

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in social work, psychology or related field preferred.
• PSC designation preferred.
• Experience in an affordable housing environment preferred.
• Demonstrated integrity, professionalism and confidentiality.
• Knowledge of supportive services and other community resources.
• Advocate, organize, problem-solve and deliver results for residents.
• Advanced interpersonal and communication skills.
• Strong leadership with ability to motivate and give feedback.
• Analytical and problem-solving skills.
• Mediation and conflict-resolution skills.
• Excellent organizational skills and time management.
• Proficient with Microsoft Office 365.
• Background checks required after conditional offer.

Responsibilities

• Contribute to caring and positive environments for staff and residents.
• Build rapport with residents while maintaining professional boundaries.
• Link residents to services that support independence and aging in place.
• Identify resident needs via assessment; ensure 95% contacted in 12 months.
• Identify and facilitate resident activities each month.
• Arrange resident support groups to foster connections.
• Assist with In Home Support Services where available.
• Help residents follow care plans and address conflicts, including family communication.
• Advocate for residents within HUD and privacy requirements.
• Model respectful communication; educate peers about residents' needs.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Leadership

Analytical thinking

Conflict resolution

Microsoft Office 365

Confidentiality

Problem solving

Education

Bachelor's degree in social work or related field

PSC designation

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Our Mission
CCH builds and manages quality, affordable housing in caring communities.

Vision
To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments

Our Values
Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
Integrity – Striving for reliability and honesty in all that we do and say
Independence – Empowering people to age in place with dignity

CCH Beliefs
We are more than a home for residents. We are more than a job for employees.

Job Summary

A Social Services Coordinator to help senior citizens maintain their independence and the dignity to age in place within the community. The Social Services Coordinator supports our senior residents by answering questions, addressing concerns and assisting with linkages to basic needs such as meals, housekeeping, transportation, personal services, financial assistance, counseling and other social supports.

Key Responsibilities:

• Contribute to caring and positive working and living environments for all employees and residents
• Build rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully.
• Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.
• Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.
• Identify, develop and facilitate/attend 90% of resident activities per month.
• Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.
• Assist residents with acquiring In Home Support Services where appropriate and available.
• Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff. When appropriate, communicate with family members.
• Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.
• Model and promote courteous, respectful, and non-confrontational communication skills.
• Educate peers and others about the special needs of the resident population.
• Other duties as assigned

Reporting + Organizational Relationships

This position will report directly to the Director of Resident Services and does not have any supervisory responsibilities.

Compensation & Classification

CCH is committed to paying competitive wages. The salary range for this position is $26.39 - $31.36 in California. Based on CCHs compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is based at Providence Senior Housing, located at 4699 3rd Street, San Francisco, CA 94124.

Physical Demands

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

CCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.

Qualifications

Qualifications and Requirements

• Highschool Diploma or GED required.
• Bachelor's degree (B.A.) in social work, psychology or related field strongly preferred.
• Professional Service Coordinator (PSC) designation preferred.
• Experience in an affordable housing environment preferred.
• Demonstrated ability to serve with integrity, professionalism, and confidentiality.
• Demonstrated working knowledge of supportive services and other community resources
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
• Advanced interpersonal and communication skills (both written and oral)
• Strong leadership skills with a proven ability to motivate others and deliver constructive feedback tactfully.
• Strong analytical and problem-solving skills.
• Ability to use mediation and conflict resolution techniques
• Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines.
• Proficient with a Microsoft Office 365 platform and ability to quickly learn the organizations other systems.
• CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.