Services Coordinator at Cahill Place Apartments

Center City Housing Corp.; Inver Grove Heights (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Health insurance

Dental insurance

Life insurance

Long-term disability

Job summary

Center City Housing Corp. in Inver Grove Heights, MN, is seeking a Services Coordinator to provide direct support to tenants in a supportive housing building.

The role involves applying Housing First and Harm Reduction principles, performing case management, and coordinating services with a team to ensure residents achieve stability and well-being. You will assist the Site Director, build strong tenant relationships, maintain confidential records, and help tenants access health and social

Qualifications

• Experience working with homeless families preferred.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Understand Housing First and Harm Reduction and apply them to duties.
• Advocate for tenants and coordinate services with staff and partners.
• Manage tenant case files and conduct intake and ongoing assessments.
• Respond to emergencies, disturbances, and lease issues in a timely manner.
• Coordinate tenant activities and maintain accurate records and reporting.

Skills

Reading/writing

Confidentiality

Relationship building

Reliability

Emergency response

Trauma-informed

Diversity sensitivity

Education

Degree in related field preferred

Job description

Center City Housing Corp. is a statewide leader and innovator of affordable supportive housing, and at CCHC we believe that affordable housing isn’t just a place to live, it’s a place where life can start moving forward.

This is a full-time job with benefits including paid sick and vacation time,

and health, dental, life, and long-term disability insurance.

The Services Coordinator position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving homeless families. The Services Coordinator provides direct services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies. This position will assist the Site Director with general provision of service coordination in the building including all aspects of tenant case management.

Duties and Responsibilities:

1. 1. Understand “Housing First" and "Harm Reduction" philosophies and apply to specific duties.
2. 2. Must be able to work independently and as a member of a team to effectively advocate for tenants.
3. 3. Act as coordinator of tenant and family services provided by case managers, partners, and other staff to ensure quality and continuity of support.
4. 4. Provide daily tenant advocacy/case management and support including encouragement of goal completion.
5. 5. Initiate and participate in tenant/staffing meetings to implement Harm Reduction strategies, tenant follow up, progress notes and record keeping.
6. 6. Assist Site Director to resolve and document tenant grievances, issues, and lease violations.
7. 7. Create, facilitate, recruit, and document tenant and family activities, special events, and supportive programming.
8. 8. Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner.
9. 9. Network with other providers within limits of confidentially.
10. 10. Develop and maintain tenant case files.
11. 11. Assist tenants in understanding the responsibilities associated with housing and explain how it is imperative to abide by lease and house rules and assist them as needed.
12. 12. Assist tenants to obtain health services, social services, mental health services, and financial benefits.
13. 13. Teach or refer for needed independent living skills.
14. 14. Complete Intake and ongoing assessments and tenant surveys.
15. 15. Compile and perform data entry statistical information for required reporting for various funding sources including, but not limited to, Homeless Management Information System (HMIS).
16. 16. Demonstrate ability to prioritize and complete all job duties efficiently.
17. 17. Attend and participate with routine staff and tenant meetings.
18. 18. Maintain professional expertise through staff training and development opportunities.
19. 19. Respond to and resolve issues of controversy that may arise between tenants and/or guests using non-violent crisis intervention strategies.
20. 20. Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional assistance as needed.
21. 21. On call as needed.

Requirements

The Services Coordinator will work as a team member with CCHC staff to effectively meet the needs of the tenants. The Services Coordinator will assist the CCHC Site Director in the facilitation of services and to utilize the Harm Reduction/Housing First model. Services Coordinator must be able to work independently and effectively communicate with individuals and groups, advocate for tenants, complete progress notes and documentation as required, and maintain a good working relationship with colleagues and community agencies. This person must be able to accurately enter and interpret data required for reporting systems. This position requires flexibility in schedule. Degree in related field preferred with at least one year of experience working with homeless families. This position requires a valid driver's license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.

Essential Skills:

• Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies.
• The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems.
• Ability to maintain confidentiality.
• Skill in establishing and maintaining positive relationships with diverse tenants and staff.
• Regular attendance, reliability, and punctuality.
• Available to respond to occasional property or tenant emergencies.
• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs.
• Understand and be sensitive to the effects of trauma on an individual and its impact on successful residency, including an understanding of homeless populations.

Center City Housing is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status.