Social Service Coordinator

Evergreen Real Estate Group; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Evergreen Real Estate Group seeks a Social Service Coordinator to support residents through coordinating home- and community-based services, assessing needs, and delivering short-term intervention and case management.

You will collaborate with families, hospital staff, and community agencies, publish building newsletters, and help fundraise for programs while maintaining confidentiality and HUD compliance.

Qualifications

• High school diploma or GED and at least two to three years of related experience or training, or an equivalent combination of education and experience.
• Preferred: Bachelor's or Associate degree in social sciences or related field.
• Preferred: MSW or master’s degree in counseling; community organization training or related credentials.

Responsibilities

• Assess residents who may require assistance with ADLs or transition support, involving families and professionals as appropriate.
• Provide short-term crisis intervention and case management for residents connected to community agencies.
• Coordinate discharge planning with hospital staff for residents returning to their apartments.
• Advocate for residents and build informal support systems with family, residents, and friends.
• Publish and distribute a building newsletter and participate in property activities planning.
• Fundraise to support programs and activities in the building.
• Submit monthly reports; maintain resource directory and resident files per Department requirements.
• Communicate with property management staff about resident and program issues.
• Utilize social services software to ensure confidentiality and compliance.

Skills

Analytical thinking

Problem solving

Project coordination

Follow through

Customer service

Resident advocacy

Relationship building

Written communication

Verbal communication

Team collaboration

Cultural sensitivity

Adaptability

Education

High school diploma or GED

Two to three years related experience

Bachelor's degree (preferred)

Associate degree (preferred)

MSW or master's degree (preferred)

Tools

Excel

Word

Outlook

PowerPoint

Social services software

Job description

Job SummaryThe Social Service Coordinator supports residents by coordinating home and community-based services, facilitating social programming for the property, and providing short term intervention and case management support consistent with company policies and Department related requirements.Key ResponsibilitiesResident Services & Case CoordinationAssess residents who may require assistance with activities of daily living, transition support, or a higher level of care, involving family members and other professionals as appropriate.Provide crisis intervention on a short-term basis and deliver case management services for residents receiving support from community agencies.Coordinate with hospital staff regarding discharge planning for residents returning to their apartments.Advocate for residents and build informal support systems involving family members, other residents, and friends as needed.Community Partnerships & Programming• Make referrals to community service agencies and follow up on services.• Establish and maintain linkages with community agencies offering services to residents.• Identify educational and health programs that enhance residents' quality of life.• Publish and distribute a building newsletter and participate in overall planning for property activities.• Fundraise to support programs and activities in the building.Compliance, Documentation & CommunicationSubmit monthly reports in timely manner• Maintain a current knowledge base of services and programs affecting seniors, disabled residents, or other populations served.• Develop and update resource directory.• Use social services software to maintain resident files in compliance with Department requirements.• Communicate and coordinate with property management staff regarding resident and program issues.• Serve as a resource to the Manager related to ongoing policy development and social planning within the building.Professional Standards• Demonstrate sensitivity and responsiveness to cultural differences within the resident population.• Always maintain confidentiality• Participate in professional organizations and training opportunities to secure required continuing education credits and meet HUD/Department requirements.• Maintain punctual attendance and meet deadlines and scheduling expectations.Education & ExperienceRequired: High school diploma or GED and at least two 3 years of related experience and/or training, or an equivalent combination of education and experience.Preferred: Bachelor's degree or Associate degree in Social Work, Counseling, Sociology, or another social science field.Preferred: Prior experience as a Social Service Coordinator.Licenses & CertificationsPreferred: MSW or master’s degree in counseling.Preferred: Community organization training or related credentials.Must maintain continuing education credits and attend HUD training as required.Technical & Physical SkillsProficiency with Excel, Word, Outlook, PowerPoint, and social services software.Ability to maintain resident files and documentation in compliance with Department requirements.Ability to sit regularly; use hands frequently; reach, stoop, kneel, crouch, crawl, stand, and walk as needed.Other RequirementsMaintain resident confidentiality and report any suspected abuse or neglect while taking proactive steps to protect residents.Access to reliable transportation.Ability to adapt quickly to changing business needs and work methods with minimal notice.Ability to work independently while maintaining strong collaboration with property management and on-site teams to effectively support resident needs and property operationsSkills• Analytical thinking and problem solving• Project coordination and follow through• Customer service and resident advocacy• Relationship building with community partners• Clear written and verbal communication• Team collaboration and professionalism• Cultural sensitivity and responsiveness• Adaptability in a fast paced, multifaceted environmentWork Environment & Physical DemandsThe work environment is typically moderate in noise level. The role involves a combination of desk-based coordination, resident interaction, and movement throughout the property and community as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.