Social Service Assistant

Oregon Department of Human Services; Portland (OR); On-site; USD 49,000 - 68,000; Full time

Benefits offered by this job

ODHS Benefits package

Annual salary increases

Cost of Living Adjustments

Job summary

The Oregon Department of Human Services is seeking a Social Service Assistant (Family Time Coordinator) to support child welfare efforts in the Portland area. You will manage visitation schedules, coordinate transportation, and document outcomes to ensure child safety and wellbeing.

The role requires collaboration with case workers, caregivers, and families in diverse communities. Expect a Tue–Sat shift from 10AM to 7PM, with periodic travel to homes and community sites.

Qualifications

• Experience providing administrative support by coordinating schedules, managing correspondence, and maintaining organized records.
• Experience narrating or documenting observations and information related to client cases, ensuring accurate and detailed record of activities and progress.
• Knowledge and experience using trauma-informed practices, integrating these values into client interactions and support services to promote healing and empowerment.
• Experience using clear communication skills to collaborate effectively with diverse populations, ensuring culturally sensitive and inclusive approaches in all interactions and service delivery.
• Experience working with children and families from a wide variety of backgrounds and able to demonstrate intercultural competency.

Responsibilities

• Implement and manage individual visitation agreements by coordinating with case workers, clients, and caregivers.
• Plan visit schedules, locations, supervision levels, and safety measures using information from various sources.
• Review and explain visitation agreements and guidelines to clients, family members, and caregivers.
• Ensure children's safety and well-being during visits and transport, addressing any issues and documenting outcomes.
• Communicate visitation expectations and respond to post-visit inquiries from caregivers and family members.
• Provide transportation support for children and others associated with the case, supporting their emotional needs.
• Keep accurate records, prepare court notes, provide feedback to service workers, and participate in meetings and conferences.

Skills

Administrative support

Clear communication

Intercultural competency

Education

One year of experience in human services or behavioral health setting

Associate degree in any field

Equivalent combination of education and experience

Job description

Job Description

Initial Posting Date

10/15/2026

Application Deadline

10/22/2026

Agency

Department of Human Services

Salary Range

$4,408 - $6,114

Position Type

Employee

Position Title

Social Service Assistant

Opportunity awaits!

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Imagine an opportunity to help families by ensuring they can spend quality family time together. Imagine a position where every day is unique and your ability to adapt and be flexible is valued. If you're looking for interesting workdays and a chance to make a difference, this Family Time Coordinator position may be for you!

We seek to fill a Family Time Coordinator (Social Service Assistant) position in our Portland office, located on Glisan Street.

Work Schedule

• The work schedule for this position will be Tuesday – Saturday from 10AM – 7PM

Summary Of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As a Family Time Coordinator, You Will

• Implement and manage individual visitation agreements by coordinating with case workers, clients, and caregivers.
• Plan visit schedules, locations, supervision levels, and safety measures using information from various sources.
• Review and explain visitation agreements and guidelines to clients, family members, and caregivers.
• Ensure children's safety and well-being during visits and transport, addressing any issues and documenting outcomes.
• Communicate visitation expectations and respond to post-visit inquiries from caregivers and family members.
• Provide transportation support for children and others associated with the case, supporting their emotional needs.
• Keep accurate records, prepare court notes, provide feedback to service workers, and participate in meetings and conferences.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.
• One year of experience working in a human services or behavioral health setting

OR

• An associate degree in any field

OR

• An equivalent combination of education and experience.

Essential Attributes

• Experience providing administrative support by coordinating schedules, managing correspondence, and maintaining organized records.
• Experience narrating or documenting observations and information related to client cases, ensuring accurate and detailed record of activities and progress.
• Knowledge and experience using trauma-informed practices, integrating these values into client interactions and support services to promote healing and empowerment.
• Experience using clear communication skills to collaborate effectively with diverse populations, ensuring culturally sensitive and inclusive approaches in all interactions and service delivery.
• Experience working with children and families from a wide variety of backgrounds and able to demonstrate intercultural competency.

Working Conditions

• Your work will be conducted in offices, participant's homes, and other community sites.
• This position requires a valid driver’s license and maintains an acceptable driving record.
• Occasional travel is required for attending meetings, training, and other case related activities. Some travel may be in hazardous weather conditions.
• Transportation and supervision of visitation may involve lifting and carrying younger children, car seats, diaper bags, or other items.
• The employees’ hours of work will be Tuesday – Saturday 10:00am – 7:00 PM hours of work may fluctuate based on service needs. Occasionally, overtime compensation may be required, including evening and weekend work.
• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• You may encounter stressful situations that will require quick decision-making skills.
• This position requires frequent activity including climbing stairs, walking on uneven terrain, assisting children into and out of car seats, this may include lifting, up to 40 pounds.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Sugei Hernandez. If you contact the recruiter, please include the job requisition number: REQ-208251.
• Email: [e-mail]