Social Selling Assistant

SAKS & CO; New York, San Francisco (NY, CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits

Career advancement opportunities

Job summary

Saks Fifth Avenue is hiring a Social Assistant to support the growth of its online presence and assist top level Style Consultants with content and follower expansion.

You will collaborate across teams, stay on top of social trends, and help manage storefronts on SalesFlo and related mobile clienteling tools. A background in luxury retail and digital marketing is preferred, with flexibility for nights, weekends and holidays.

Qualifications

• 1–2 years experience in luxury retail.
• Digital marketing and social media experience.
• Strong knowledge of fashion publications and blogs.
• Tech savvy with latest social media trends.

Responsibilities

• Serve as expert for social selling and branding on storefronts.
• Stay updated on social media trends and best practices.
• Support creation and edits of social content (IG Stories, Reels, IGTV).
• Apply digital/social media knowledge to integrated marketing concepts.
• Guide responses to comments and engage with customers and influencers.
• Act as liaison between client and consultant to maintain relationships.
• Inspire others with recommendations and maintain professional demeanor.

Skills

Luxury retail

Digital marketing

Social media

Content strategy

Interpersonal skills

Organized

Flexible schedule

Tools

SalesFlo

Job description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

What This Position is All About

Under the direction of the Selling Manager, the Social Assistant will drive business by supporting the growth of online presence, supporting meaningful content creation, and follower expansion for top level Style Consultants. You must be client focused and take initiative to resolve problems, take initiative to seek out responsibilities and follow through on all projects and tasks.

Who You Are:

• You get things done by engaging in high-level teamwork and flexing your interpersonal skills
• You are a natural problem-solver who is intuitively analytical and creative
• Possess a mix of creative and strategic abilities
• Have an understanding of and passion for social media and understand effective content strategies
• You possess a positive, solution-oriented, and customer-focused mindset
• You have a strong attention to detail and ability to remain extremely organized
• You thrive in a fast-paced environment with the flexibility to adapt to change
• Has an eye for detail, often goes above and beyond your goals to meet and exceed deadlines.
• Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, memorable ways that utilizes a variety of media.
• Collaborative - should be able to work with peers across multiple business verticals

You Also Have:

• Minimum of 1-2 years relevant experience working in luxury retail and servicing clients
• Digital marketing & social media experience
• Knowledge of influential fashion publications, websites & blogs
• Knowledge of international designers and contemporary brands in menswear, women's wear, accessories, footwear, & beauty
• Tech savvy and up to date with the latest social media trends and insights
• Strong understanding of company brand
• Available to work a flexible schedule that includes nights, weekends, and holidays.
• Has the ability to interact professionally and respectfully with people

As The Social Assistant, You Will:

• Serve as an expert for social selling, unique and personal branding (i.e. IG Image), managing storefront on SalesFlo or (customized storefront for mobile clienteling & virtual selling), tech tips & tricks, and follower expansion
• Stay up to date on the latest social media trends, best practices and news touchpoints or platforms
• Support the creation & edits social content (IG Stories, Reels, IGTVs)
• Use digital /social media knowledge into integrated marketing concepts, visual identity, content management, brand strategy and social media operation including Facebook, Instagram, TikTok, etc.
• Guiding responses to comments & how to actively engage with customers & influencers posts
• Act as a liaison between client and consultant and have the ability to continue client relationships and address all client needs when consultant is not available
• Inspires others with their recommendations, builds trust quickly and can gain cooperation with little disruption
• Always portrays a professional and polished demeanor demonstrating confidence and a positive attitude.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits:

We offer the following ben