Social Navigator II

United Way for Southeastern Michigan; Detroit (MI); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Major medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Short-term & long-term disability

AD&D coverage

ASPCA pet insurance

DoorDash discount

20 days of paid time off per year

12 paid holidays

Floating holiday

Job summary

United Way for Southeast Michigan is seeking a Social Navigator II to support individuals and families with wrap-around services. This full-time role emphasizes a whatever-it-takes approach, including field and phone assistance, referrals, enrollment, and follow-up while collaborating with local partners.

Qualifications include college-level coursework in social services or related fields, 3+ years in high-volume support roles, and preference for Community Health Worker training and AIRS CRS

Qualifications

• College degree preferred; high school diploma required.
• Three years of experience in a high-volume call center and/or high-volume case management/care coordination.
• Experience working with clients who must manage low incomes.
• Training as a Community Health Worker preferred; willingness to participate required.
• AIRS CRS certification strongly preferred.

Responsibilities

• Facilitate access to wrap-around services for eligible individuals and families.
• Provide logistical supports and referrals.
• Enroll clients in programs and conduct follow-up.
• Collaborate with community and inter-agency partners.
• Deliver services over the phone, in-person, or collocated with partner organizations.

Skills

Communication skills

Active listening

Fast-paced work adaptability

KPI focus

Attention to detail

Mentoring teammates

Professionalism

Team collaboration

Person-centered care

Education

College degree preferred

High school diploma required

3+ years call center/care coordination

Experience with low-income clients

Community Health Worker training preferred

AIRS CRS certification preferred

MS Word/Outlook/Excel skills

Excellent written and verbal skills

Tools

MS Word

Outlook

Excel

Job description

Every day, United Way for Southeast Michigan (UWSEM) works alongside community partners, donors, and nonprofits to create measurable, lasting change across Southeast Michigan. By investing in programs that support education, economic stability, and health, UWSEM helps ensure individuals and families have the resources they need not just to get by, but to thrive. Our work is grounded in collaboration, accountability, and a deep commitment to the communities we serve.

This full‑time position offers an hourly pay rate of $24-$25/hr, along with a comprehensive benefits package that includes major medical, dental, and vision coverage, a 403(b) retirement plan, short‑and long‑term disability, AD&D coverage, ASPCA pet insurance, a DoorDash discount, 20 days of paid time off per year, 12 paid holidays, and one floating holiday.

A United Way Social Navigator II functions in a multi-disciplinary capacity, meeting eligible
individuals and families where they are at, embracing the whatever-it-takes approach to facilitate
access to supportive, holistic, wrap-around services. Responsibilities of a Navigator include - but
are not limited to - logistical supports; connection to entitlements; informal counseling; curated
information and referrals; program enrollment and follow-up; collaboration with community and
inter‑agency partners; and any other relevant service an eligible individual or family may need.
Social Navigators are prepared to deliver these services over the phone, in the field, or by
collocating with a partner organization.

This role will have the expectation of in person days & events as determined by the team. All applicants must live within Southeast Michigan to be considered.

Qualifications

• o Ability to function successfully in a fast-paced, sometimes stressful work environment
• o High-impact, person-centered communication skills.
• o Effective listening and problem-solving involving customer service via telephone or in person.
• o High output in meeting Key Performance Indicators (KPI) Metrics.
• o Exceptional attention to detail and accuracy in reporting.
• o Provide an exceptional individualized care approach to all households and/or individuals.
• o Ability to work well with others and effectively communicate issues as they arise.
• o Ability to mentor and provide support to team members in other departments.
• o Exemplary work ethic and professionalism.

Education and Experience Requirements

• o College degree is preferred with coursework in social services, social justice, and or social work. Minimum of a high school diploma required.
• o A minimum of three years of experience in a high-volume call center and/or high-volume case management/care coordination experience.
• o Experience successfully working with and on behalf of clients who must make ends meet with low incomes.
• o Training as a Community Health Worker preferred, willingness to participate in Community Health Worker training a must.
• o Alliance of Information and Referral {AIRS) CRS certification strongly preferred.
• o Solid computer skills, including MS Word, Outlook and Excel and internet searches, experience with contact management and/or case management systems.
• o Excellent written and verbal skills.