Social Media Specialist

Centurylink; Honolulu (HI); On-site; USD 66,560 - 75,200; Full time

Job summary

Loyola Marymount University is seeking a Social Media Specialist to help develop, implement, and manage social media strategies that promote LMU's mission and programs across multiple platforms. The role emphasizes storytelling, creativity, and collaboration with students, faculty, and staff in a fast-paced environment.

Responsibilities include producing engaging video content, curating user-generated material, and analyzing performance to optimize campaigns.

Qualifications

• Minimum 2 years of experience in social media management.
• Bachelor's degree or equivalent experience in marketing, communications, or related field.

Responsibilities

• Develop engaging content for LMU's social channels (Facebook, Twitter, Instagram, LinkedIn, TikTok, YouTube) aligned with the university brand.
• Create and produce dynamic video content optimized for social platforms.
• Source, curate, and create user-generated content with students and platform audiences.
• Schedule and publish posts using social media tools with consistent timing for engagement.
• Respond to comments and messages promptly to foster positive relationships.
• Monitor platforms for trends and issues, escalate with real-time reporting.
• Plan, execute, and promote social media campaigns to drive awareness and participation.
• Collaborate with cross-functional teams to align social media with institutional goals.
• Track KPIs and report on performance and insights.

Skills

Social media management

Video content creation

Storytelling

Written and verbal communication

Brand voice & messaging

Analytics interpretation

Education

Bachelor's degree or equivalent experience

Tools

Analytics tools

Content management systems

Job description

Social Media Specialist

The Social Media Specialist at LMU is responsible for assisting in the development, implementation, and management of social media strategies to promote LMU's mission, programs, and initiatives across various platforms. Reporting to the Associate Director of Social Media, this role requires creativity, strategic thinking, and a passion for storytelling to effectively engage with current and prospective students, alumni, faculty, staff, and the broader community.

Responsibilities

• Develop engaging and relevant content for LMU's social media channels, including Facebook, Twitter, Instagram, LinkedIn, TikTok, and YouTube, aligned with the university's brand voice and messaging.
• Create and produce dynamic, relevant video content optimized for video platforms.
• Work with students and platform audiences to source, curate, and create user-generated content for use on university channels.
• Schedule and publish posts using social media management tools, ensuring consistency and optimal timing for audience engagement.
• Respond to comments, messages, and inquiries in a timely and professional manner, fostering positive interactions and building relationships.
• Monitor social media platforms for issues, trends, conversations, and opportunities to engage with followers; Escalate issues as appropriate and collaborate with Associate Director of Social Media and Media Relations team on real-time reporting.
• Assist in the planning, execution, and promotion of social media campaigns and initiatives to drive awareness, participation, and engagement.
• Collaborate with cross-functional teams across the institution to align social media efforts with broader organizational goals.
• Monitor key performance indicators (KPIs) and track social media metrics to evaluate the effectiveness of campaigns and content.
• Contribute to reports on social media performance, trends, and insights.

Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable and ethical conduct. Demonstrate a commitment to outstanding customer service.

The incumbent must have the ability to supervise creative, communications and technical personnel and manage complex projects with dependencies, deadlines, budgets and outside resources. The incumbent must possess the ability to implement marketing and communication principles and strategies in the execution of complex communications projects. The incumbent must have the ability to initiate ideas, develop concepts and review the effectiveness of processes to ensure professional standards and high quality. The incumbent has the ability to assess the needs of internal clients and suggest appropriate measures to meet those needs or redirect those requests to the appropriate areas. The incumbent is able to work effectively and independently with internal and external constituencies. The incumbent has the ability to operate in an environment in which skilled relationship management and consensus-building is required to deliver successful outcomes.

Requisite Qualifications

• Typically a Bachelor's degree or equivalent experience. Degree in marketing, communications, public relations, or related field preferred. Incumbent is expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of discipline related trends and regulation/policy changes.
• Minimum 2 years of experience in social media management. Higher education or nonprofit experience preferred.
• Demonstrable experience creating impactful social video for TikTok and/or Instagram Reels.
• Strong written and verbal communication skills, with the ability to craft compelling content and engage diverse audiences.
• Proficiency in social media platforms, analytics tools, and content management systems.
• Creative thinker with a keen eye for visual storytelling and branding.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced, collaborative environment.
• Knowledge of social media best practices, trends, and emerging technologies in the digital landscape.
• Excellent writing skills with demonstrated range; ability to tailor voice for distinct audiences and campaigns, and in diverse short-form and long-form venues.
• Sound editorial judgment and demonstrated experience with editorial planning.
• Understanding of digital content best practices, including accessibility, SEO, and UX.
• Experience with multi-channel communication plans and marketing campaigns.
• End-to-end video production experience, including writing briefs and scripts, coordinating photo/video shoots, coaching talent, and planning distribution.
• Ability to successfully manage multiple concurrent projects, timelines, and budgets in a fast-paced environment.
• Collaborative work style with the ability to build and maintain broad relationships, including with students, faculty, alumni, and other staff.
• Strong presentation and public speaking skills preferred.

This statement is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Staff Level

Staff Regular

Salary

$66,560.00 - $75,200.00 (Salary commensurate with education and experience)

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)