Social Media Manager

US-Mobile; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Annual offsite

Hackathon

Gym reimbursement

Commute reimbursement

Flexible hours

Professional development stipend

Flexible time off

Cell phone service

Job summary

US Mobile is looking for a Social Media Manager who lives on the internet. You will own the day-to-day voice across all channels and work hands-on in docs, comments, and edits daily.

You will balance reactive posts with planned campaigns, collaborate with the content team, and be fluent in analytics to prove impact on growth and engagement.

Qualifications

• 3–5 years of hands-on social media experience at a brand, agency, or startup.
• Portfolio or examples of content you personally created, wrote, or edited.
• Able to shoot/edit a TikTok and defend a KPI dashboard.
• Excellent, adaptable writing with cross-platform tone.
• Strong intuition for why content is shareable on the internet.
• Bias for action — publish and iterate in real time.

Responsibilities

• Own the day-to-day voice across TikTok, Instagram, X, Reddit, and YouTube.
• Partner with content team to conceive, script, shoot, and edit social-first content.
• Build and manage content calendar balancing always-on posts with launches and moments.
• Spot platform trends early and translate them into brand-relevant content.
• Keep messaging consistent across teams without sounding robotic.
• Set and report on social KPIs and translate data into actions.
• Run performance reporting and recommendations to optimize content.

Skills

Brand voice

Content creation

Analytics

WritING skills

Video editing

Tools

Social analytics tools

Job description

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working: Consumer Reports named us the top-rated mobile carrier two years in a row.

And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively—without compromising standards—we want to hear from you.

About the role

Wireless carriers have spent decades sounding exactly the same — safe, corporate, forgettable. US Mobile is taking a different approach. We\'re building the first mobile carrier people actually want to follow, with a platform that’s genuinely different from anyone else.

We\'re looking for a Social Media Manager who lives on the internet, understands why things get shared, and can turn "your phone plan" into something people screenshot and send to their group chat. This is a hands-on role — you\'re not managing a team, you\'re the one in the docs, in the comments, and in the edit, every day. You\'ll own the day-to-day voice of US Mobile across every channel, while also being fluent enough in the numbers to know whether what you posted actually moved the business.

If you\'re the kind of person who reflexively drafts the perfect reply to a brand\'s Reddit thread before anyone asks you to — this is your job.

What You\'ll Do

Brand Voice and Content

• Own the day-to-day tone across TikTok, Instagram, X, Reddit, and YouTube
• Partner with content team to conceive, script, shoot, and edit social-first content, from quick-turn reactive posts to planned campaign content
• Build and manage the content calendar, balancing always-on posts with product launches, network news, and cultural moments
• Spot trends and platform shifts early, and translate them into brand-relevant content
• Partner with internal and external teams to keep messaging and brand experience consistent without sounding like a robot

Strategy & Performance

• Set and report on social KPIs (e.g. follower growth, engagement, traffic, and downstream conversion/signups) and use them to shape what we make next
• Run regular performance reporting and translate the data into specific "do more of this, kill that" recommendations
• Identify and act on opportunities to turn organic social moments into acquisition or retention wins
• Keep a pulse on competitors and the broader culture landscape to inform what US Mobile should be doing next

Community & Real-Time

• Manage community interactions and inbound engagement across channels, maintaining a distinct, human brand voice in every reply
• Monitor for and jump on real-time cultural and platform moments with a bias for speed over polish
• Surface user-generated content, fan moments, and community insight back into the content pipeline

What We\'re Looking for

• 3–5 years of hands-on social media experience at a brand, agency, or fast-moving startup — bonus points if you\'ve grown an account from a cold start
• A portfolio or examples of content you personally created, wrote, or edited — not just campaigns you oversaw
• Comfort being both the creative and the analyst: you can shoot/edit a TikTok in the morning and defend a KPI dashboard in the afternoon
• Excellent, adaptable writing — you can shift tone across platforms without losing a consistent brand personality
• A genuine, current relationship with the internet: you know why something is funny or shareable before it\'s explained to you
• Bias for action — comfortable publishing and iterating in real time rather than waiting for a dozen rounds of approval
• Experience with social analytics/listening tools

Benefits and Perks

• Annual company offsite and hackathon in a global destination. Past locations include Dubai, Japan, and Hawaii, with New Zealand planned for 2027
• Competitive Salary
• Gym reimbursement
• Commute reimbursement
• Flexible working hours
• Professional development stipend
• Flexible time off
• Cell phone service (up to $100/mo)

$125,000 - $150,000 a year