Social Media Manager

US Mobile; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual offsite and hackathon in global

Competitive Salary

Gym reimbursement

Commute reimbursement

Flexible working hours

Professional development stipend

Flexible time off

Cell phone service (up to $100/mo)

Job summary

US Mobile is seeking a Social Media Manager who lives on the internet and can own the day-to-day voice across TikTok, Instagram, X, Reddit, and YouTube. You’ll be hands-on in the docs, in the comments, and in the edit, shaping content that moves the business.

You’ll partner with the content team to build a calendar, spot trends, and report on KPIs to optimize what we post. The role requires strong writing, creative instincts, and bias for action in real time to capture culture moments.

Qualifications

• 3-5 years hands-on social media experience at a brand, agency, or startup
• Portfolio or examples of content you personally created, wrote, or edited
• Shoot/edit a TikTok and defend a KPI dashboard in the afternoon
• Excellent, adaptable writing across platforms with a consistent brand voice
• Bias for action - publish and iterate in real time

Responsibilities

• Own the day-to-day tone across TikTok, Instagram, X, Reddit, and YouTube
• Partner with content team to conceive, script, shoot, and edit social-first content
• Build and manage the content calendar, balancing always-on posts with product launches
• Spot trends and platform shifts early, translate into brand content
• Maintain messaging consistency across teams without sounding robotic
• Set and report on social KPIs and translate data into action
• Identify opportunities to turn organic moments into acquisition or retention gains
• Monitor competitors and culture landscape to inform next moves
• Manage community interactions with a human brand voice across channels
• Surface user-generated content and community insights into the pipeline

Skills

Social media management

Content creation

Analytics/KPIs

Copywriting

Trend spotting

Tools

Social analytics tools

Video editing basics

Job description

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

We're getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It's working: Consumer Reports named us the top-rated mobile carrier two years in a row.

And we're building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn't for everyone. If you work fast, flexibly, and collaboratively - without compromising standards we want to hear from you.

About The Role

Wireless carriers have spent decades sounding exactly the same - safe, corporate, forgettable. US Mobile is taking a different approach. We're building the first mobile carrier people actually want to follow, with a platform that’s genuinely different from anyone else.

We're looking for a Social Media Manager who lives on the internet, understands why things get shared, and can turn "your phone plan" into something people screenshot and send to their group chat. This is a hands‑on role - you're not managing a team, you're the one in the docs, in the comments, and in the edit, every day. You'll own the day-to-day voice of US Mobile across every channel, while also being fluent enough in the numbers to know whether what you posted actually moved the business.

If you're the kind of person who reflexively drafts the perfect reply to a brand's Reddit thread before anyone asks you to - this is your job.

What You'll Do

Brand Voice and & Content

• Own the day-to-day tone across TikTok, Instagram, X, Reddit, and YouTube
• Partner with content team to conceive, script, shoot, and edit social-first content, from quick-turn reactive posts to planned campaign content
• Build and manage the content calendar, balancing always-on posts with product launches, network news, and cultural moments
• Spot trends and platform shifts early, and translate them into brand-relevant content
• Partner with internal and external teams to keep messaging and brand experience consistent without sounding like a robot

Strategy & Performance

• Set and report on social KPIs (e.g. follower growth, engagement, traffic, and downstream conversion/signups) and use them to shape what we make next
• Run regular performance reporting and translate the data into specific "do more of this, kill that" recommendations
• Identify and act on opportunities to turn organic social moments into acquisition or retention wins
• Keep a pulse on competitors and the broader culture landscape to inform what US Mobile should be doing next

Community & Real-Time

• Manage community interactions and inbound engagement across channels, maintaining a distinct, human brand voice in every reply
• Monitor for and jump on real-time cultural and platform moments with a bias for speed over polish
• Surface user-generated content, fan moments, and community insight back into the content pipeline

What We’re Looking for

• 3-5 years of hands-on social media experience at a brand, agency, or fast-moving startup - bonus points if you've grown an account from a cold start
• A portfolio or examples of content you personally created, wrote, or edited - not just campaigns you oversaw
• Comfort being both the creative and the analyst: you can shoot/edit a TikTok in the morning and defend a KPI dashboard in the afternoon
• Excellent, adaptable writing - you can shift tone across platforms without losing a consistent brand personality
• A genuine, current relationship with the internet: you know why something is funny or shareable before it's explained to you
• Bias for action - comfortable publishing and iterating in real time rather than waiting for a dozen rounds of approval
• Experience with social analytics/listening tools

Benefits And Perks

• Annual company offsite and hackathon in a global destination. Past locations include Dubai, Japan, and Hawaii, with New Zealand planned for 2027
• Competitive Salary
• Gym reimbursement
• Commute reimbursement
• Flexible working hours
• Professional development stipend
• Flexible time off
• Cell phone service (up to $100/mo)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.