Social Media & Guest Experience Specialist

American Heritage Railways Inc; Durango (CO); On-site; USD 32,000 - 36,000; Full time

Job summary

Rail Events Inc. is seeking a Social Media & Guest Experience Coordinator for seasonal events in Durango, CO. You will manage branded content, engage guests, and support ticketing and marketing operations across multiple licensed experiences.

In this role you’ll collaborate with the Marketing Manager, produce visuals with Adobe Creative Cloud and Canva, and help maintain brand standards while delivering timely guest communications during events across the U.S. and beyond.

Qualifications

• Experience supporting digital marketing initiatives for tourism, hospitality, entertainment, attractions, or event-based organizations.
• Proficiency in Adobe Creative Cloud, including Photoshop, Illustrator, and InDesign.
• Experience creating content using Canva.
• Familiarity with email marketing platforms and WordPress or similar content management systems.
• Knowledge of social media analytics and marketing reporting.

Responsibilities

• Social Media & Digital Marketing: Create, schedule, publish, and manage engaging branded social media content across multiple channels.
• Monitor social media platforms, respond to guest questions, and foster positive online engagement.
• Support social media campaigns that increase brand awareness, ticket sales, and guest engagement.

Skills

Social media management

Guest engagement

Content creation

Digital marketing

Customer service

Project coordination

Education

Bachelor’s degree in Marketing/Communications/Public Relations or related field

Tools

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Canva

WordPress

Email marketing platforms

Job description

Rail Events Inc. is seeking a Social Media & Guest Experience Coordinator for seasonal events in Durango, CO. You will manage branded content, engage guests, and support ticketing and marketing operations across multiple licensed experiences.

In this role you’ll collaborate with the Marketing Manager, produce visuals with Adobe Creative Cloud and Canva, and help maintain brand standards while delivering timely guest communications during events across the U.S. and beyond.