Social Intelligence Director

Ipsos-Insight, LLC; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Career development opportunities

Job summary

Ipsos is seeking a Director on the Social Intelligence Analytics team to translate unprompted social data into actionable insights for Fortune 500 clients. You will lead research design, project execution, and storytelling from data to impactful reports, guiding teams and shaping strategic client solutions.

You will oversee qualitative and quantitative analyses, influence research approaches, and collaborate across service lines to advance the AI-powered analytics platform and client outcomes.

Qualifications

• 6+ years of experience in social intelligence, market research (qual + quant), and/or data analytics.
• Expertise in leveraging social analytics techniques beyond platform capabilities.
• Ability to add structure to unstructured data using text mining, text analytics or topic modeling.
• Strong managerial and client-facing skills.

Responsibilities

• Act as a trusted strategic advisor to grow the business through social intelligence solutions.
• Lead internal teams on research design, project execution, and deliverables to meet client objectives.
• Guide quantitative and qualitative assessments of consumer conversations across social platforms.
• Consult with account teams on research design, insights development, data visualization, and storytelling.
• Mentor and champion collaboration to foster team development and expertise.

Skills

Social intelligence

Market research

Data analytics

Text mining

Text analytics

Leadership

Education

Bachelor’s degree or higher

Job description

Who We Are:

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full‑service research organization for four consecutive years. With over 75 different data‑driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top‑quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About Social Intelligence Analytics:

SIA combines the latest advancements in artificial intelligence with unparalleled research rigor to help brands leverage the power of consumer‑generated content in rapidly changing market environments. SIA delivers three services: Synthesio, a market‑leading Social Media Intelligence platform; Insight Services and A.I. Powered Advanced Analytics. Thanks to cutting‑edge technology and the expertise our teams globally, SIA can decode the meaning from vast amounts of unstructured data and provide actionable insights to answer different types of business questions across the organization. We can also complement and enhance the power of products and services provided by other Service Lines, creating a unique value proposition to Ipsos clients.

What makes this role important at Ipsos?

As a Director on the Ipsos Social Intelligence Analytics team, you will be joining a passionate and entrepreneurial group of social and digital experts dedicated to delivering impactful business solutions to the world’s biggest brands. You will partner with Fortune 500 clients in tech, retail, manufacturing, media, and CPG to translate unprompted social media data into meaningful, consumer‑driven insights with unmatched speed, scale, and authenticity. The Director acts as both a strategic advisor to our clients and an essential team lead cultivating our growing organization through a future‑focused lens. Leveraging cutting‑edge social intelligence technologies and approaches, you will lead your team from research design through project execution and report development to tell compelling and actionable stories that shed light on the conversations, behaviors, and trends that matter. As someone who believes in the power of the consumer voice, you will ensure that voice is well represented in your clients’ boardrooms, on topics ranging from sustainability and systemic injustice to product innovation, food trends, the media landscape, and more. Further, you will have the opportunity to work with and enhance a state‑of‑the‑art artificial intelligence platform revolutionizing the way the market research industry collects and uncovers deep, human insights. Don’t miss your opportunity to play a pivotal role in one of the most dynamic and rapidly growing fields of research in partnership with the world’s most innovative brands. Apply today!

What you can expect to be doing:

• Act as a trusted strategic advisor and entrepreneur with a focus on growing the business through impactful solutions rooted in social intelligence, analytics, and traditional quantitative and qualitative market research.
• Lead internal teams on research design, project execution, and deliverables to meet and exceed client objectives related to social landscape understanding, key consumer segments, emerging trends, media intelligence, brand health tracking and more.
• Guide deep quantitative and qualitative assessments of consumer conversations across social media, review sites, forums, and other large, unstructured data sets.
• Lead and consult with account teams on strategic approaches to research design, insights development, data visualization, and storytelling that bring the power of social data to life.
• Act as a service line mentor and champion to foster team collaboration, development, and expertise through purpose‑driven leadership.

This might be the job for you if you have:

• Intellectually curious, social savvy, and data‑driven with strong attention to detail and accuracy.
• At least 6 years of experience in social intelligence, market research (qualitative + quantitative), and/or data analytics, with expertise in leveraging social analytics techniques that transcend platform capabilities.
• Demonstrated expertise in adding structure to unstructured data sets through text mining, text analytics, and/or topic modeling approaches that help get beyond simple metrics to in‑depth, actionable human‑centric insights.
• Highly motivated, self‑directed, and thrives in a managerial role.
• Client‑driven and solution‑minded with the ability to manage multiple projects simultaneously.
• Bachelor’s degree or higher; excellent written, verbal, and presentation skills.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $120,000. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:

Why Work at Ipsos | US

Why Work at Ipsos | CA

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data‑they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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