Social & Influence Lead

Parloa; New York (NY); On-site; USD 170,000 - 197,000; Full time

Job summary

Parloa is seeking a Social & Influence Lead to shape how the company appears in conversations, build the executive voice, and forge relationships with audiences across LinkedIn, X, and emerging channels.

This isn’t a passive role; you will define topics, craft a sharp, human voice, translate launches and industry news into engaging content, manage agencies, and drive the editorial calendar to lift Parloa’s visibility in the B2B tech space.

Qualifications

• More than 5 years of experience in managing social media and growing online communities.
• Exceptional editor and writer with a sharp, human voice.
• Strong understanding of B2B tech and what makes a brand worth following.
• Ability to build genuine relationships with influential people.
• Experience managing external partners without dependency.

Responsibilities

• Own Parloa’s LinkedIn, X, and emerging social accounts.
• Define topics and tone for social media and communities.
• Turn launches, industry news, research, events into engaging content.
• Connect and amplify ideas from executives, creators, customers, and the industry.
• Experiment with writing, video, data, humor, and new formats.
• Plan and execute the social media editorial calendar.
• Own social metrics and identify opportunities from data.

Skills

Social media management

Copywriting

Content strategy

Relationship building

Agency management

Job description

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About the role

As our Social & Influence Lead, you’ll own how Parloa shows up in the conversations shaping our market: making our corporate channels worth following, positioning our executives as influential voices, and building relationships with the people our audience already listens to.

This isn't a passive social media management job. It's an influence-building job.

Areas of ownership

You’ll own Parloa’s LinkedIn, X, and emerging social accounts, making them feel less like corporate distribution channels and more like content people want in their feeds.

You’ll:

• Define what Parloa talks about and how we sound on social media and communities.
• Turn launches, industry news, research, events, and company moments into content people want to engage with.
• Connect and amplify the best ideas coming from our executives, creators, customers, and the industry.
• Experiment with writing, video, data, humor, and new formats.
• Say no to content that exists only because someone thinks we should post it.
• Plan and execute Parloa’s social media editorial calendar.
• Own the social media metrics/KPIs, using the data to identify social media opportunities.

Who are you

• More than 5 years of experience in managing social media and growing online communities.
• Are an exceptional editor and writer who can spot a great hook and protect a sharp, human voice.
• Understand how ideas, people, and narratives spread online because you’re genuinely immersed in B2B tech.
• Know what makes someone - or a brand - worth following.
• Can manage agencies and keep external partners accountable without becoming dependent on them.
• Know how to build genuine relationships with influential people.
• Are comfortable pushing for a stronger point of view when the safe version is forgettable.
• Move quickly when something interesting is happening.

Our recruiting process

Talent Acquisition -> Hiring Manager -> Technical Interview(s) -> Bar Raiser

Why Parloa

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary includes OTE

Salary Range: $170,000 USD - $197,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.