Social & Community Moderator Associate - (remote)

Fanatics Betting & Gaming; New York (NY); Remote; USD 42,000 - 62,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a sports-obsessed Social & Community Associate to grow and engage Fanatics Sports & Casino across Discord, Reddit, X, Facebook Groups and emerging communities. You'll support day-to-day moderation, programming, and participation to turn audiences into active communities.

In this remote role, you’ll be an equal parts community operator, social programmer, moderator, and sports fan, identifying conversations worth joining and sharing fans' insights with the

Qualifications

• 1–3 years in social media or community management
• Experience in sports, gaming, or entertainment is a plus
• Strong writing and communication across platforms
• Familiarity with online sports communities and culture
• Experience moderating fast-moving conversations

Responsibilities

• Support the day-to-day management and programming of Fanatics communities across Discord, Reddit, X, Facebook Groups, and other relevant platforms.
• Help maintain an always-on community calendar covering conversations, recurring programs, activations, AMAs, giveaways, cultural moments, and sports tentpoles.
• Be an active and authentic participant in online sports communities, joining conversations and engaging with fans rather than simply broadcasting content.
• Moderate Fanatics-owned communities and help maintain a welcoming, engaging, and distinctly Fanatics voice.
• Monitor emerging conversations, trends, memes, fan behaviors, and community moments and flag opportunities for timely content and engagement.
• Help develop and execute community tactics around major sports moments, campaigns, product launches, promotions, and tentpole events.
• Assist in building recurring community programs and experiences that encourage fans to return and participate.
• Surface fan sentiment, feedback, trends, and notable conversations to the broader Organic Social team and relevant internal partners.
• Partner with the broader Organic Social team to turn community conversations and insights into content and engagement opportunities across social platforms.
• Collaborate with Marketing, Brand, Product, CRM, VIP, Responsible Gaming, and other teams to support community initiatives and activations.
• Track community engagement, growth, and participation and help identify opportunities to improve programming.
• Stay up to date on new platforms, online communities, and emerging trends, and help the team test new ways for Fanatics Sports & Gaming to participate authentically.

Skills

Social platforms knowledge

Excellent writing

Organized multi-tasking

Collaborative mindset

Curiosity about fans online

Adapt tone/voice across platforms

Tools

Discord

Reddit

X (Twitter)

Facebook Groups

Job description

Social & Community Moderator Associate - (remote)

New York, NY, United States

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Job Summary

We’re looking for a sports-obsessed, internet-native Social & Community Associate to help grow and engage Fanatics Sports & Casino’s presence across the social and community platforms where sports fans spend their time.

This role will be an important member of the Organic Social team, with a focus on Discord, Reddit, X, Facebook Groups, and emerging community platforms. You’ll support the day-to-day management, moderation, programming, and participation that help turn audiences into active communities.

As Fanatics brings sportsbook, prediction markets, and casino together in one all-in-one experience, you’ll help create engaging community experiences that give fans more reasons to interact with the brand beyond individual products or campaigns.

You’ll be equal parts community operator, social programmer, moderator, and sports fan — identifying conversations worth joining, helping bring community programs to life, and sharing what you’re seeing and hearing from fans with the broader team.

What You’ll Do

• Support the day-to-day management and programming of Fanatics communities across Discord, Reddit, X, Facebook Groups, and other relevant platforms.
• Help maintain an always-on community calendar covering conversations, recurring programs, activations, AMAs, giveaways, cultural moments, and sports tentpoles.
• Be an active and authentic participant in online sports communities, joining conversations and engaging with fans rather than simply broadcasting content.
• Moderate Fanatics-owned communities and help maintain a welcoming, engaging, and distinctly Fanatics voice.
• Monitor emerging conversations, trends, memes, fan behaviors, and community moments and flag opportunities for timely content and engagement.
• Help develop and execute community tactics around major sports moments, campaigns, product launches, promotions, and tentpole events.
• Assist in building recurring community programs and experiences that encourage fans to return and participate.
• Surface fan sentiment, feedback, trends, and notable conversations to the broader Organic Social team and relevant internal partners.
• Partner with the broader Organic Social team to turn community conversations and insights into content and engagement opportunities across social platforms.
• Collaborate with Marketing, Brand, Product, CRM, VIP, Responsible Gaming, and other teams to support community initiatives and activations.
• Track community engagement, growth, and participation and help identify opportunities to improve programming.
• Stay up to date on new platforms, online communities, and emerging trends, and help the team test new ways for Fanatics Sports & Casino to participate authentically.

What You Bring

• 1–3 years of experience in social media, community management, social programming, content, or a related field. Experience in sports, sports betting, gaming, entertainment, or media is a plus.
• Hands-on experience with social or community platforms such as Discord, Reddit, X, Facebook Groups, or similar online communities.
• A strong understanding of sports culture, internet culture, and how fans interact online. Familiarity with sports betting or gaming is a plus.
• A natural instinct for what gets people talking, sharing, and participating online.
• Some experience with social moderation, community guidelines, or managing conversations in fast-moving environments.
• Strong writing and communication skills, with the ability to adapt tone and voice across different platforms.
• Highly organized and comfortable managing multiple tasks, conversations, and programs at once.
• A proactive, collaborative mindset and a willingness to learn and take on new challenges.
• A genuine passion for sports and a 24/7 curiosity about what fans are talking about online.

Additional Requirements

• Willingness to travel occasionally for events, activations, and team offsites.
• Must be comfortable working nights, weekends, and non-traditional hours as needed around major sporting events and tentpoles.

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report ithere .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Betting & Gaming’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.