Social and Community Manager

Fireworks AI; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Fireworks AI is hiring a Social and Community Manager to turn fast-moving AI topics into shareable content. You will manage communities across Discord, X, and forums, track engagement with analytics, and guide content strategy with solid data.

You’ll plan events and collaborate with marketing, product, and engineering to scale initiatives while maintaining a sharp, on-brand voice. Ideal candidates bring 5–8 years in social/community roles, strong organizational skills, and comfort with AI tools

Qualifications

• Hands-on experience actively engaging and growing communities (Discord, Reddit, X, forums, etc.)
• Strong data and analytics; track metrics, create reports/dashboards, and guide actions
• Meticulously organized with solid project management skills
• Sharp judgment on what’s worth a reaction and what to ignore, with proven content
• Self-starter; identify trends and propose actionable ideas to the team
• Creative thinker who stays on-brand while generating fresh content ideas
• 5–8 years of hands-on experience in social media or community management
• Experience with social/community analytics tools (Sprout Social or similar)
• AI native; uses LLMs and generative AI tools daily
• Strong execution in fast-paced environments; detail-oriented

Responsibilities

• Track real-time conversations and frame narratives that give the community a reason to talk about Fireworks AI
• Monitor engagement metrics, generate reports, and recommend content changes
• Own the social calendar; create on-brand content informed by data and trends
• Moderate discussions, welcome members, and run community programs and events
• Plan and execute virtual and in-person events; share data-driven insights across teams

Skills

Community Engagement

Data Analytics

Project Management

Content Strategy

Trend Judgment

Creative Thinking

AI Experience

Execution Excellence

Events & Programs

Startup Experience

Tools

Sprout Social

Discord

X (Twitter)

Job description

• The AI infrastructure industry moves faster than almost anything in tech. New models, benchmarks, and techniques land weekly, and the narrative around them forms in days or hours. We’re hiring a Social and Community Manager who can read those waves, ride the ones worth riding, add signal to them, and start narratives of our own that catch and spread
• This is a hands‑on, execution‑heavy role with judgment at its core. You’ll decide what’s worth reacting to, what we should say, and when. You’ll back those calls with data, ship consistently across our social and community channels, and support marketing and product by turning a fast‑moving field into content people actually want to share
• Narrative & Trend Judgment: Track conversations relevant to Fireworks in real time, judge what’s worth jumping on versus noise, and move fast when a moment opens with a strong instinct for tone and timing. Frame narratives that give the community and market a reason to talk about Fireworks, not just one‑off posts
• Data, Analysis & Reporting: Monitor social, Discord, and community platforms daily using analytics tools. Track the metrics that matter (engagement, reach, sentiment, growth, community health), turn them into clear reports, and use insights to recommend content changes, experiments, and next steps
• Content Creation & Execution: Create on‑brand content informed by data, trends, and community feedback. Generate fresh formats that make technical AI topics shareable, own the social calendar, and ship consistently without losing the creative edge
• Community Engagement: Moderate discussions, answer questions, welcome members, and foster helpful conversations. Support and help run community programs (Champion/Ambassador initiatives, newsletters, AMAs, cohorts), and proactively spot ways to strengthen connections
• Events & Cross‑Team Collaboration: Help plan and execute virtual and in‑person events, webinars, and meetups, measuring impact to improve future ones. Keep calendars, trackers, and dashboards meticulously organized, and share data‑driven insights with marketing, product, and engineering so efforts run smoothly and scale

• Hands‑on experience actively engaging and growing communities (Discord, Reddit, X, forums, etc.)
• Strong excellence in data and analytics, you confidently track metrics, interpret performance, create reports/dashboards, and use insights to guide execution and optimization
• Meticulously organized with strong project management skills
• Sharp judgment on what’s worth a reaction and what to ignore, plus a track record of content or narratives that actually traveled
• Self‑starter mindset: comfortable proactively identifying trends and opportunities, then recommending actions or ideas to the team
• Creative thinker who generates fresh content ideas and approaches while staying on‑brand
• 5‑8 years of hands‑on experience in social media management or community management (developer or AI communities preferred)
• Experience with social and community analytics tools (native platforms + tools like Sprout Social or similar)
• AI native, you use LLMs and generative AI tools daily and understand developer workflows around models and inference
• Strong execution skills: reliable, detail‑oriented, and proactive in delivering high‑quality work in a fast‑paced environment
• Experience supporting or contributing to community programs and events
• Familiarity with AI infrastructure or open‑source model communities (e.g., Hugging Face ecosystem)
• Basic video or multimedia production skills
• Background in fast‑paced startup environments