District Service Manager - CA & NV

JCB North America; California; On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off & holidays

Job summary

JCB North America is seeking a Field Service & Training professional to provide ongoing parts, technical support and training to Direct Sales Accounts in Northern CA and Northern NV. The role is field-based with significant travel, reporting to the Regional Service Manager.

Applicants should have 5+ years in technical service/training within CE/AG equipment, and be able to read hydraulic and electrical schematics. Excellent communication is essential.

Qualifications

• 5+ years of technical service/training experience in a related industry.
• Previous employment as a technician or similar on CE/AG equipment.
• Ability to read hydraulic and electrical schematics.
• Must pass drug screens, background checks, and pre-employment tests per applicable law.

Responsibilities

• Foster relationships with Direct Sales Accounts and local JCB dealers.
• Identify technician service training needs and ensure they are met.
• Coordinate training requirements of customers and manage training calendar.
• Identify, quantify, and prioritize technical concerns via technical reports.
• Assist with and train new accounts on the use of JCB systems.
• Support Direct Sales Account business and promptly handle issues.

Skills

Technical service

Training

Reading schematics

Customer facing

Microsoft Office

Education

Technical Institute graduate

Tools

Hydraulic/electrical schematics

Job description

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.
At the heart of JCB’s success are its people. As a family‑owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long‑term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.
At JCB, we stand behind our products—and our name—with pride and commitment to quality.

Position Purpose

This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The location of this position would be within the area of Northern CA and Northern Nevada.

Position Type

Full Time, Exempt

Location

Field-based in Northern CA or Northern NV

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Work to foster relationships with Direct Sales Accounts and local JCB dealers
• Identify technician service training needs and ensure they are fully met,
• Coordinate training requirements of customers and manage training calendar.
• Identify, quantify, and prioritize technical concerns by use of technical reports
• Assist with and train new accounts on the use of JCB systems
• Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
• Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
• Ensure Direct Sales Account product improvements are expedited in a timely manner
• Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
• Ensure customers submit warranty claims in the required format and on time
• This position is 70% customer facing, traveling in the area assigned.
• Other duties as assigned

Minimum Qualifications

• 5+ years of technical service/training experience within a related industry
• Previous employment as a technician or similar on CE/AG equipment
• Ability to read hydraulic and electrical schematics
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

• 7+ years of technical service/training experience within a related industry
• Technical Institute graduate in related field
• Specific experience with Generators, Telehandlers and other products contained within the JCB product line.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self‑motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer

This job description is general in nature and is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.