SOC Security Operator: Real-Time Incident Analyst

GardaWorld Security Services U.S.; Norristown (Montgomery County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and paid holidays

Disability and life insurance options

Uniforms provided

Job summary

GardaWorld Security Services U.S. is seeking a sharp SOC Security Operator to join our Security Operations Center. You will monitor real-time systems, manage incidents, and lead investigations to protect people and assets. Prior loss prevention or investigative experience is highly valued and a willingness to work 24/7 shifts is essential.

The role offers exposure to advanced security platforms, strong teamwork, and opportunities for career growth within a global security leader.

Qualifications

• Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment is required.
• Background in loss prevention or investigative work is a plus.
• Bachelor’s or associate degree preferred; equivalent experience accepted.

Responsibilities

• Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats.
• Investigate and document loss prevention incidents, asset discrepancies, and unusual trends.
• Conduct threat analysis and escalate incidents per procedures.
• Operate, explain, and troubleshoot dispatch and monitoring software platforms.
• Dispatch and coordinate security officers and field personnel via radio, phone, and digital channels.
• Maintain detailed incident logs and prepare investigative reports for management.
• Collaborate with internal stakeholders, emergency responders, and law enforcement as needed.
• Support on-site security teams and ensure compliance with safety protocols.
• Manage confidential information with discretion and professionalism.

Skills

Investigation

Dispatch software

Communication (verbal & written)

Customer service oriented

Microsoft Office

Attention to detail

Self-starter

Risk assessment

Education

Bachelor's or Associate degree

Tools

Genetec

Oncloud

Motorola Wave

Ontic

Job description

GardaWorld Security Services U.S. is seeking a sharp SOC Security Operator to join our Security Operations Center. You will monitor real-time systems, manage incidents, and lead investigations to protect people and assets. Prior loss prevention or investigative experience is highly valued and a willingness to work 24/7 shifts is essential.

The role offers exposure to advanced security platforms, strong teamwork, and opportunities for career growth within a global security leader.