SOC Operator for Union Site

Allied Universal; Santa Clara (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial & Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a SOC Operator in Santa Clara, CA for a full-time role. You will monitor security systems, analyze events, and support life-safety operations across Open Text facilities.

Responsibilities include incident response, reporting, and assisting clients during emergencies while following security best practices. This position offers daytime shifts and competitive hourly pay.

Qualifications

• Minimum 2 years of security-related experience.
• Guard card or license preferred.
• CPR certification preferred.
• Access control and badge experience preferred.
• Customer service experience preferred.

Responsibilities

• Monitor physical security equipment on a global basis to ensure safety of employees and offices.
• Manage day-to-day access to company facilities with policy compliance.
• Operate CCTV system and process video footage requests.
• Provide access management across facilities and respond to alarm events.
• Notify appropriate personnel during emergencies and guide responders.
• Liaise with clients and leadership during emergencies.
• Direct visitors and supervise property removal as needed.
• Support anti-tailgating and security protocol improvements.

Skills

Alarm monitoring

Access control

CCTV operations

Emergency response

Customer service

Education

High school diploma

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a SOC Operator for a Union Site in Santa Clara, CA, you will beresponsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the SOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

Position Type: Full Time

Pay Rate: $25.40 / Hour

Job Schedule:

DayTimeMon04:00 PM - 12:00 AMTue04:00 PM - 12:00 AMWed04:00 PM - 12:00 AMThur04:00 PM - 12:00 AMFri04:00 PM - 12:00 AM

What You'll Do:

• What You'll Do:

  RESPONSIBILITIES:

  • Primary Responsibilities:
  • Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
  • Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
  • CCTV System: Operators manage the companies CCTV system and process video footage request
  • Provide access management to all company facilities
  • Conduct alarm monitoring for Open Text facilities
  • Manage all video footage requests in accordance with company policy
  • Manage all access report requests in accordance with company policy
  • Notify the appropriate personnel in an emergency
  • Notify, direct, and assist emergency personnel in the event of an emergency
  • Liaison between clients, other departments, and company leadership during an emergency
  • Directing visitors to the appropriate areas
  • Monitor and control removal of company and personal property
  • Report all building utility/ service issues as observed and instructed to facilities
  • Manage the day-to-day requirements for the Companies Anti-tailgating program
  • Evaluate and recommend improved procedural safety/security protocols or processes
  • Display exceptional customer service and communication skills
  • Respond to incidents and critical situations in a calm, problem solving manner
  • Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site

Minimum Requirements:

• Have at least 2 years of security-related experience.
• A guard card or license is preferred.
• CPR certification is preferred.
• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.