SOC Operations & Incident Response Specialist

HireQuotient; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Alliance Building Services is seeking a Security Operations Center (SOC) Operator to monitor and analyze real-time security data from CCTV, access control, and alarms. The role coordinates security personnel on-site to detect threats and respond promptly, ensuring a safe environment for the site.

The ideal candidate will have 3–5 years of related experience, strong communication skills, and proficient use of Microsoft Office.

Qualifications

• 3–5 years related experience required.
• Experience in security or service industry highly desired.
• Scheduling/operations experience in security is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule security personnel and contingency staff across sites to optimize coverage.
• Maintain site coverage at all times and respond to emergencies and absences.
• Ensure timekeeping data is accurate and billing/payroll reports align with records.
• Lead assigned staff, set up weekly schedules, track openings and timekeeping.
• Coordinate scheduling changes with management and staff; resolve issues in billing and timekeeping.
• Observe operations and suggest efficiency improvements; perform other duties as assigned.

Skills

Communication skills

Time management

Stress management

Attention to detail

Report writing

Tools

Microsoft Office

Job description

Alliance Building Services is seeking a Security Operations Center (SOC) Operator to monitor and analyze real-time security data from CCTV, access control, and alarms. The role coordinates security personnel on-site to detect threats and respond promptly, ensuring a safe environment for the site.

The ideal candidate will have 3–5 years of related experience, strong communication skills, and proficient use of Microsoft Office.