CCTV Surveillance Security Officer

Securitas, Inc.; Charlotte (NC); On-site; USD 23,000 - 29,000; Full time

Job summary

Securitas USA in Charlotte, NC is seeking a CCTV Surveillance Security Officer to monitor live video feeds, respond to incidents, and support client operations in a Security Operations Center environment. You will handle alarms, access control events, and communications with clients and responders, while documenting events and maintaining accurate records.

The role requires attention to detail, strong communication, and the ability to multitask under pressure.

Qualifications

• High school diploma or GED is required.
• Ability to communicate effectively in English, verbally and in writing.
• Basic computer proficiency (Word, Excel, Outlook).
• Typing speed of at least 25 words per minute.
• At least one year of customer service or security-related experience.
• Willingness to work 24/7 shifts including evenings, weekends, and holidays.
• Pass background screening and pre-employment checks.

Responsibilities

• Monitor live CCTV cameras and security systems across client locations.
• Identify and report suspicious activity and security incidents.
• Respond to alarms and access control events promptly.
• Coordinate with clients, field personnel, and responders.
• Document incidents with detailed logs and reports.
• Provide updates during active incidents.

Skills

Attention to detail

Communication

Customer service

Decision making

Calm under pressure

Multitasking

Time management

Documentation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Securitas USA

Securitas Security Services USA, Inc. is a global leader in protective services, providing integrated security solutions through technology, people, and expertise. Our mission is to help make your world a safer place by delivering customized security solutions that protect people, property, and assets. Through our commitment to integrity, vigilance, and helpfulness, we create meaningful career opportunities while serving clients across a diverse range of industries.

Position: CCTV Surveillance Security Officer

Location: Charlotte, NC

Compensation: $19.00 per hour. Compensation is based on experience, qualifications, and applicable market factors. Comprehensive benefits may be available for eligible employees.

What You'll Do

As a CCTV Security Officer, you will be responsible for monitoring live video surveillance systems and responding to security-related events within a Security Operations Center (SOC) environment. This position serves as a critical point of contact for clients, field personnel, and emergency responders while helping ensure the safety of people, property, and business operations. The ideal candidate is detail-oriented, customer-focused, and able to remain calm while managing multiple priorities in a fast-paced environment.

• Monitor live surveillance cameras and security systems for multiple client locations.
• Observe, identify, and report suspicious activity, safety concerns, or security incidents in accordance with established procedures.
• Respond to alarms, access control events, intrusion detections, emergency situations, and other security-related notifications.
• Evaluate incidents and determine the appropriate response based on site-specific post orders and protocols.
• Coordinate communications between clients, field personnel, law enforcement, emergency responders, and internal stakeholders.
• Document incidents and maintain detailed, accurate event logs and incident reports.
• Provide updates and status information throughout active incidents.
• Maintain and update client contact information, alarm procedures, and operational databases.
• Assist in testing and evaluating new security technologies and operational processes.
• Support departmental productivity and quality standards.
• Perform customer service-related functions, including inbound and outbound call handling.
• Assist with special projects and additional duties as assigned.

Who You Are

An ideal candidate brings:

• Strong attention to detail and the ability to maintain focus while monitoring surveillance systems for extended periods.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professional demeanor.
• Sound judgment and the ability to make decisions under pressure.
• Ability to remain calm and effective during critical incidents and emergency situations.
• Strong organizational and time-management skills.
• Ability to multitask while accurately documenting events in real time.

Required Qualifications

• High School Diploma or GED required.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
• Ability to type a minimum of 25 words per minute.
• Minimum of one year of customer service, administrative, security, call center, or related experience.
• Ability to work in a 24/7 operational environment, including evenings, weekends, overnight shifts, and holidays as needed.
• Ability to successfully pass required background screening and pre-employment requirements.

Experience That Sets You Apart

• Previous CCTV monitoring or Security Operations Center (SOC) experience.
• Security, law enforcement, military, dispatch, or emergency communications background.
• Call center or customer service experience in a fast‑paced environment.
• Experience monitoring alarms, access control systems, or video surveillance platforms.
• Familiarity with incident reporting and emergency response procedures.
• Experience working in regulated or high‑security environments.

Why You Would Want to Join the Team

• Become part of a global leader in security services and technology-driven protection solutions.
• Gain valuable experience in Security Operations Center and surveillance environments.
• Develop skills in incident management, emergency response, and security technology.
• Work in a mission‑critical role helping protect people, property, and business operations.
• Access opportunities for career advancement within a growing organization.
• Receive ongoing training and professional development opportunities.
• Enjoy a collaborative environment focused on safety, service excellence, and operational success.