SOAR Statewide Coordinator

Together; Council Bluffs (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Together is seeking a SOAR Statewide Coordinator to oversee the SSI/SSDI Outreach, Access, and Recovery program across the state. You will combine direct casework with system-level coordination, working with partners to streamline the SOAR process and ensure quality support for individuals homeless or at risk.

The role requires coordinating activities, supporting participants through the application process, and collaborating with providers to meet disability benefits criteria.

Qualifications

• Required strong organizational, communication, and interpersonal abilities.
• Experience working with homeless populations or at-risk individuals is preferred.
• Knowledge of SSI/SSDI and SOAR processes is beneficial.
• Ability to manage multiple cases and coordinate with partners.
• Excellent written and verbal communication and documentation skills.

Responsibilities

• Coordinate statewide SOAR program activities and ensure consistent implementation of best practices across regions and partner agencies.
• Serve as primary point of contact for SOAR-related initiatives and monitor statewide trends for program improvements.
• Engage participants with supportive, person-centered approaches throughout the application process.
• Assist participants in gathering documentation and preparing SOAR applications for SSI/SSDI benefits.
• Collaborate with medical and social service providers to verify eligibility and compile required information.
• Maintain detailed case notes and track progress using data systems.

Skills

Organizational skills

Communication skills

Interpersonal skills

Independent worker

Team collaboration

Education

Bachelor's degree in Social Work, Psychology, or related field

Job description

Position: SOAR Statewide Coordinator
Reports to: Support Services Manager
Compensation Status: Full-time, hourly
Hours: Approximately 37.5 hours per week

POSITION SUMMARY:

The SOAR Statewide Coordinator is responsible for overseeing and coordinating the implementation of the SSI/SSDI Outreach, Access, and Recovery (SOAR) program across the state. This position ensures that individuals who are homeless or at risk of homelessness receive high-quality assistance with applying for Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) benefits. The role combines direct casework with systems‑level coordination, technical assistance, and collaboration with external partners to streamline and strengthen the SOAR process statewide.

ESSENTIAL JOB FUNCTIONS:

Program Coordination and Oversight:

Coordinate statewide SOAR program activities and ensure consistent implementation of best practices across regions and partner agencies.

• Serve as the primary point of contact for SOAR-related initiatives
• Monitor statewide trends, challenges, and successes to inform program improvements.

Participant Engagement and Assessment:

• Build and maintain relationships with participants, providing emotional support and encouragement throughout the application process.
• Conduct comprehensive assessments of participant needs, including mental health and physical disabilities, to determine eligibility for SOAR services.
• Assist participants in gathering necessary documentation, such as medical records, to support their application.

SOAR Application Process:

• Guide participants through the preparation and submission of their SOAR application for SSI/SSDI benefits, ensuring all required documents are completed and submitted accurately.
• Collaborate with medical and social service providers to gather information and ensure participants meet the criteria for disability benefits.
• Ensure timely submission of all paperwork and advocate on behalf of participants to ensure swift processing of claims.

Case Management:

• Provide ongoing case management services, including monitoring progress, offering support, and connecting participants with other social services (e.g., housing, mental health treatment, substance abuse counseling).
• Maintain detailed case notes and track participant progress using appropriate data management systems.

Collaboration and Networking:

• Work closely with internal and external stakeholders, including medical providers, social workers, and community-based organizations, to ensure participants receive comprehensive care.
• Participate in regular meetings and training sessions to stay up-to-date with SOAR processes, policies, and best practices.

Advocacy and Support:

• Serve as an advocate for participants during the appeals process if applications are denied.
• Provide crisis intervention and problem‑solving as needed, ensuring participants remain engaged in the process and do not fall through the cracks.

Qualifications:

• Preferred Bachelor’s degree in Social Work, Psychology, or a related field (or equivalent experience).
• Experience working with individuals who are homeless, have mental health or physical disabilities, or have experienced trauma.
• Knowledge of the SSI/SSDI application process and the SOAR program.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Compassion, empathy, and a commitment to helping vulnerable populations.

Preferred Skills:

• Previous experience with case management, disability services, or social services.
• SOAR certification or experience with SOAR programs is a plus.

This role is crucial for helping individuals navigate the often‑complex disability benefits system and provides a supportive and critical service to those in need.