SOAR Specialist

Keys to Change; Phoenix (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Vacation and personal time

Job summary

Keys to Change is seeking a SOAR Specialist in Phoenix to improve access to SSI/SSDI for homeless individuals, especially those affected by substance use and mental health conditions. The role focuses on identifying eligible clients and guiding them through the SSI/SSDI application process.

You will collaborate with SSA and partner agencies, track data, and prepare medical summaries to strengthen applications. This position offers office-based work with local communities and meetings.

Qualifications

• Bachelor’s degree in human services or related field.
• Familiarity with SSA processes for applying for benefits.
• Experience coordinating with DDS/SSA and medical records to complete SSI/SSDI applications.
• Spanish language skills a plus.
• Experience working with homeless populations.
• Strong written and verbal communication skills.

Responsibilities

• Identify clients eligible for the SOAR program.
• Provide intensive assistance through the SSI/SSDI application process.
• Collaborate with partner agencies including the Social Security Administration.
• Track and enter data related to SSI/SSDI applications.
• Write medical summary reports to support SSI/SSDI cases.
• Communicate with SSA, Medical Records Departments and other agencies to complete applications.
• Participate in weekly/monthly SOAR coordination meetings.
• Liaise with SOAR technical assistance specialist.
• Assist Housing Program Manager with SOAR presentations and trainings.

Skills

Communication skills

Crisis experience with vulnerable pop.

Multilingual (Spanish)

Confidentiality & judgment

Driver's license

Mobility for office duties

Ability to lift 20 pounds

Education

Bachelor’s degree in human services / Public Administration or related discipline

Job description

Position: SOAR Specialist

Location: Phoenix

Job Id: 162

Benefits: We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time.

Summary

The purpose of SOAR is to improve access to SSI/SSDI for homeless individuals—especially those affected by substance abuse and mental health conditions, who often experience difficulty in accessing such benefits.

What You Will Do to Help End Homelessness

• Identify clients that are eligible for the SOAR program.
• Provide intensive assistance through the application process.
• Collaborate with partner agencies including the Social Security Administration.
• Track and enter data as it relates to SSI/SSDI applications.
• Write medical summary reports to support SSI/SSDI applications.
• Communicate with clients SSA, Medical Records Departments, and other agencies to complete the SSI/SSDI application process.
• Participate in weekly/monthly SOAR Coordination Meetings.
• Liaise with SOAR technical assistance (TA) specialist.
• Assist Housing Program Manager with SOAR presentations and trainings.

You're an Ideal Fit If You Have

• Bachelor’s degree in human services field or Public Administration or related discipline or equivalent in experience.
• Familiarity with the Social Security Administration and processes for applying for state and local benefits and entitlement programs.
• Experience working with DDS, SSA, Medical Records Departments, and other agencies to complete the SSI/SSDI application process.
• Strive for innovation and think outside the box.
• Experience working in areas of crisis with vulnerable populations.
• Multilingual (Spanish is a plus).
• Personal Experience with Homelessness.
• Have experience working with populations experiencing homelessness.
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.

Values

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location

Key Campus

204 S. 12th Avenue

Phoenix, AZ 85007

[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.