Snowflake Platform Support

Dexian; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dexian seeks a proactive Data Platform Operations Engineer to ensure the operational readiness, performance, and availability of our cloud-based data platform. You will provide first-line support for platform applications, participate in disaster recovery, and work with cross-functional teams to uphold stability and compliance for billions of weekly transactions.

You will monitor health with observability tools, develop runbooks, manage IAM and data lifecycles, and contribute to training

Qualifications

• 3+ years in cloud data platform operations or support roles.
• Proficiency in SQL and scripting to automate tasks.
• Familiarity with CI/CD tools (GitLab, Bitbucket, Jenkins) and infra automation (Terraform/Ansible).
• Experience with Linux administration and batch scheduling tools.
• Basic cloud infra management (AWS IaaS preferred; Azure/GCP acceptable).
• Understanding IT service management processes (incident/change).
• Strong troubleshooting and cross-team collaboration skills.

Responsibilities

• Provide first-level support for platform apps, incident triage, resolution, and escalation.

Skills

SQL

Python

Bash

CI/CD

GitLab

Bitbucket

Jenkins

Terraform

Ansible

Linux

Tools

GitLab

Bitbucket

Jenkins

Terraform

Ansible

Linux

Job description

We are seeking a proactive and detail-oriented Data Platform Operations Engineer to join our cloud data support team. In this role, you will be responsible for ensuring the operational readiness, performance, and availability of our cloud-based data platform. Your focus will be on providing first-line support for platform applications, participating in disaster recovery and operational exercises, and collaborating across teams to uphold the platform's stability and compliance with business standards. This position plays a vital role in supporting the smooth processing of billions of transactions weekly, maintaining the organization's position as a key player in the global financial ecosystem.

Key Responsibilities

• Provide first-level support for platform applications, including incident triage, resolution, and escalation.
• Monitor platform health and performance using observability tools such as Splunk, Grafana, or similar platforms.
• Participate in disaster recovery and operational rotation exercises to verify platform readiness and validate business continuity plans.
• Develop, update, and execute operational runbooks for support scenarios and application recovery in a remote cloud environment.
• Collaborate with engineering teams to implement system updates and gather diagnostic information for advanced troubleshooting.
• Manage object lifecycle processes, including creation, modification, and retirement of data repositories, schemas, and roles.
• Oversee IAM services, including user and role management, supporting integration with enterprise IAM solutions and executing secrets management policies.
• Contribute to the development of training resources, job aids, and documentation for operational support staff.
• Utilize IT service management tools to handle incidents, problems, changes, and service requests.
• Work with account teams to identify, report, and resolve platform issues.

Required Qualifications

• Minimum of three years' experience in cloud data platform operations or support roles.
• Proficiency in SQL and basic scripting languages (e.g., Python or Bash) to automate operational tasks.
• Familiarity with CI/CD tools like GitLab, Bitbucket, Jenkins, and infrastructure automation tools such as Terraform or Ansible.
• Experience with Linux system administration and batch scheduling tools.
• Basic experience with cloud infrastructure management (AWS IaaS preferred; Azure or GCP acceptable).
• Understanding of IT service management processes and tools, including incident and change management.
• Strong troubleshooting and problem-solving skills with a keen eye for detail.
• Excellent communication skills and the ability to collaborate effectively across teams.

Preferred Qualifications

• Experience integrating cloud data platforms with analytics tools such as Power BI, Looker, or Quicksight.
• Exposure to container services and stream analytics related to data pipelines.
• Familiarity with AI services within cloud data platforms.
• Experience working with configuration management and asset management tools like CMDB systems.

Why This Opportunity May Be Appealing

This role offers the opportunity to work at the heart of a high-volume, mission-critical data infrastructure that supports trillions of transactions weekly. You will contribute to maintaining a resilient, reliable, and compliant data environment essential for global financial markets. The position provides ongoing opportunities to develop cross-functional skills and collaborate with diverse teams in a dynamic, technology-driven organization dedicated to excellence in data operations.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.