Snowboard Supervisor

Peek n Peak Resort; Town of Clymer (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Peek n Peak Resort is seeking a Snow Sports School supervisor to oversee adult snowboard lesson operations and coach instructors at our resort. You will assign instructors to group and private lessons, organize groups by ability, and monitor workflow, wait times, and productivity to ensure exceptional guest experiences.

The role requires a minimum of four years teaching snowboard and a current AASI Level 1 certification, with Level 2/3 preferred.

Qualifications

• Minimum four years of snowboard teaching experience.
• Current AASI certification level 1 required; Level 2 or 3 preferred.
• Advanced snowboarding ability and knowledge of AASI teaching principles.
• Strong communication, organizational, decision-making and problem-solving skills.
• Ability to lead instructors and maintain safety, lesson quality and guest service.

Responsibilities

• Assist with supervising the daily operations of the adult snowboard lesson program.
• Assign snowboard instructors to group and private lessons based on certification, experience, availability, and guest needs.
• Organize lesson groups and ensure students are placed at the appropriate ability level.
• Monitor lesson workflow, instructor utilization, guest wait times, and the financial productivity of the Snow Sports School.
• Observe lesson quality and provide instructors with coaching, support, and constructive feedback.
• Assist with training, mentoring, evaluating, and developing snowboard instructors.
• Communicate operational information, assignments, and schedule changes to instructors.
• Respond to instructor and guest questions, complaints, and concerns in a timely and professional manner.
• Enforce all safety standards, company policies, and Snow Sports School procedures.
• Coordinate with ski supervisors, children’s program supervisors, guest services, lift operations, and other resort departments.
• Assist instructors and other team members in performing their duties when needed.
• Teach group and private snowboard lessons when assigned or operationally necessary. Perform other duties as assigned by Snow Sports School leadership.

Skills

Snowboard instruction

Staff supervision

Guest service

Communication

Organization

Decision-making

Problem-solving

Education

AASI Certification Level 1

Job description

QUALIFICATIONS

• Minimum of four years of snowboard teaching experience.
• Current AASI certification level 1 is required. Level 2 or 3 is highly preferred.
• Advanced snowboarding ability and a strong working knowledge of AASI teaching principles and techniques.
• Ability to communicate effectively with employees, guests, and resort leadership. Strong organizational, decision-making, and problem-solving skills.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Ability to lead instructors, provide constructive feedback, and resolve employee or guest concerns.
• Demonstrated commitment to safety, lesson quality, and guest service.

POSITION RESPONSIBILITIES

• Assist with supervising the daily operations of the adult snowboard lesson program.
• Assign snowboard instructors to group and private lessons based on certification, experience, availability, and guest needs.
• Organize lesson groups and ensure that students are placed at the appropriate ability level.
• Monitor lesson workflow, instructor utilization, guest wait times, and the financial productivity of the Snow Sports School.
• Observe lesson quality and provide instructors with coaching, support, and constructive feedback.
• Assist with training, mentoring, evaluating, and developing snowboard instructors.
• Communicate operational information, assignments, and schedule changes to instructors.
• Respond to instructor and guest questions, complaints, and concerns in a timely and professional manner.
• Enforce all safety standards, company policies, and Snow Sports School procedures.
• Coordinate with ski supervisors, children’s program supervisors, guest services, lift operations, and other resort departments.
• Assist instructors and other team members in performing their duties when needed.
• Teach group and private snowboard lessons when assigned or operationally necessary. Perform other duties as assigned by Snow Sports School leadership.

REPORTING

This position reports to the Snow Sports Director, Assistant Snow Sports Director, and Children’s Programs Manager.

Position type

Full Time, Part Time, Winter Seasonal