Rider Experience Coordinator — Snowboard Brand Support

nidecker; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Gear setup & demos

Powder days benefit

Season pass stipend

Volunteer days

Pro program discounts

Parking or transit credit

Healthcare stipend

Job summary

Low Pressure Studio is seeking a customer experience specialist to respond to inquiries, assist with orders, and manage returns. You will maintain accurate records, develop product knowledge for Bataleon, Rome and Nidecker, and coordinate with the team to ensure smooth ecommerce operations.

You will collaborate with the international team, support live chat and phone channels, and help gather customer feedback to improve satisfaction across brands in the snowboard market.

Qualifications

• 2+ years Customer Service experience in winter sports or related field.
• Organized with the ability to multitask and solve problems creatively.
• Excellent written and verbal communication skills and proficiency with Microsoft Office.
• Detail oriented with the ability to juggle multiple requests.
• Experience with NetSuite ERP and Excel a major plus.
• Flexible schedule to meet peak-season demand.
• Ability to lift 50+ lbs.
• Passion for snowboarding and be a positive ambassador for the brands.

Responsibilities

• Lead customer inquiries via live chat and phone to ensure quick response times and accurate information.
• Assist with order processing, returns and inventory management for ecommerce.
• Investigate and escalate customer issues to the Customer Experience Lead as needed.
• Develop product knowledge for Bataleon, Rome and Nidecker offerings and stay updated on releases and promotions.
• Gather customer feedback and communicate insights to improve satisfaction.
• Maintain accurate customer interactions in the CRM and update orders in Shopify and NetSuite.
• Follow policies for returns, refunds, exchanges and warranties.
• Escalate complex issues and collaborate with other teams for resolutions.
• Handle demo/event gear prep, warehousing tasks and parts fulfillment.

Skills

Customer Service

Snowboarding

Multitasking

Communication

Microsoft Office

Detail-oriented

NetSuite

Excel

Flexible schedule

Lifting 50lbs

Brand ambassador

Tools

NetSuite ERP

Excel

Job description

Low Pressure Studio is seeking a customer experience specialist to respond to inquiries, assist with orders, and manage returns. You will maintain accurate records, develop product knowledge for Bataleon, Rome and Nidecker, and coordinate with the team to ensure smooth ecommerce operations.

You will collaborate with the international team, support live chat and phone channels, and help gather customer feedback to improve satisfaction across brands in the snowboard market.