Snow Gear Rental Technician Guest Concierge

Beech Mountain Resort - 9730; Beech Mountain (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Beech Mountain Resort in Beech Mountain, NC is hiring Ski/Snowboard Rental Equipment Technicians to assist guests with the rental process and ensure equipment is adjusted and maintained to industry standards.

Full and part-time positions with flexible hours are available. The role emphasizes excellent customer service, safety checks, and smooth guest experiences in a winter resort setting.

Qualifications

• Experience in customer service is a plus.
• Must be able to work weekends, holidays, and peak periods.
• Reliable transportation and ability to navigate snowy conditions.
• Love for snow sports or willingness to learn.
• Ski or snowboard experience is not required.

Responsibilities

• Provide excellent customer service and information to guests.
• Assist guests in selecting rental equipment and ensure it is properly adjusted.
• Handle upgrades and cash transactions at the cashier.
• Provide instruction on the use of rental equipment and ensure waivers are signed.
• Use the computerized rental solutions system to check equipment in and out.
• Inspect rental equipment for damage and safety before and after use.
• Notify the Rental Manager of equipment needing repair or replacement.
• Attend required training and complete certifications from binding and helmet manufacturers.
• Maintain a clean and organized rental area and equipment.
• Monitor guest flow and expedite the rental process.

Skills

Customer service

Cash register

Snow sports interest

Weekend availability

Tools

POS system

Job description

Beech Mountain Resort in Beech Mountain, NC is hiring Ski/Snowboard Rental Equipment Technicians to assist guests with the rental process and ensure equipment is adjusted and maintained to industry standards.

Full and part-time positions with flexible hours are available. The role emphasizes excellent customer service, safety checks, and smooth guest experiences in a winter resort setting.