SNAP Supervisor — Hybrid Work Eligible

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 80,795 - 110,421; Full time

Job summary

Commonwealth of Massachusetts' Department of Transitional Assistance is seeking a SNAP Supervisor to lead the SNAP unit, ensure timely, accurate delivery of benefits, and uphold high customer service standards.

The role requires supervising staff, coaching for growth, conducting performance evaluations, maintaining records, and coordinating service delivery in a fast-paced public-service environment.

Qualifications

• Knowledge of supervision and performance evaluation principles.
• Strong written and oral communication skills.
• Ability to maintain records and prepare clear narratives.
• Knowledge of referral sources for client services.
• Understanding diverse client populations and employability impacts.

Responsibilities

• Set clear expectations and develop techniques to guarantee timely delivery of benefits and services.
• Assess staff performance using data and observation.
• Provide coaching, recognition, and growth planning for staff.
• Develop tools and training for ongoing professional development.
• Conduct professional performance evaluations for unit staff.

Skills

Supervision

Performance evaluation

Communication

Record keeping

Interviewing

Math for benefits

Deescalation

Judgment and discretion

Project coordination

Education

Bachelor's degree

Tools

EDM

Job description

Commonwealth of Massachusetts' Department of Transitional Assistance is seeking a SNAP Supervisor to lead the SNAP unit, ensure timely, accurate delivery of benefits, and uphold high customer service standards.

The role requires supervising staff, coaching for growth, conducting performance evaluations, maintaining records, and coordinating service delivery in a fast-paced public-service environment.