Supplemental Nutrition Assistance Program (SNAP) Case Worker- Quincy

Commonwealth of Massachusetts; Quincy (MA); Hybrid; USD 66,367 - 90,382; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Commonwealth of Massachusetts is seeking a SNAP Case Worker in Quincy to perform eligibility determinations and case management for a statewide client pool. You will assist clients via interactive interviews and utilize agency systems to verify information, ensuring accurate task completion.

Ideal candidates will conduct interviews, provide referrals to services, and deliver clear explanations of eligibility decisions while maintaining confidentiality.

Qualifications

• Two years of full-time or equivalent social work experience required or substitution allowed.
• Bachelor’s degree may substitute for two years of required experience.
• Proven ability to interpret laws, rules, and eligibility guidelines.

Responsibilities

• Determine initial and ongoing SNAP eligibility.
• Perform case management and maintenance for a statewide pool of clients.
• Interact with clients through interviews and using eligibility systems.
• Explain eligibility decisions clearly and document outcomes.
• Coordinate referrals to other programs and services as needed.
• Monitor cases for compliance with rules and guidelines.

Skills

English writing

Math fundamentals

Interviewing techniques

Information gathering

Communication

Empathy/diversity awareness

Confidentiality/compliance

PC-based eligibility systems

Education

Bachelor's degree substitution for experience

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Supplemental Nutrition Assistance Program (SNAP) Case Worker- Quincy (26000524)

Job Description

Description

The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worke. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model, that is consistent with DTA’s self-sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast-paced work environment.

Our selected candidates will be responsible for completing SNAP eligibility determination-related activities, and helping clients access other services that could stabilize or improve the clients’ situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients on a daily basis.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Perform all SNAP casework in an action-based “first available worker” process, through assigned queues.
• Ensure all assigned tasks are accurate and completed to the farthest point of completion.
• Conduct interactive interviews; utilize the agency’s PC based eligibility system to obtain and verify client information.
• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.
• Prepare and deliver explanations of eligibility decisions.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

Required Qualifications:

• Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.
• Knowledge of basic mathematics.
• Knowledge of interviewing techniques.
• Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
• Ability to read, interpret, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.
• Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.
• Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.
• Ability to work under adverse conditions.
• Ability to use personal computer (PC) based systems and applications.
• Given the population served, bilingual or multilingual fluency.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

SUBSTITUTIONS:

• A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.
• One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4

Official Title : Ben Elig & Refer Soc Wrk (A/B)

Primary Location

United States-Massachusetts-Quincy-1515 Hancock Street

Job

Community and Social Services

Agency

Department of Transitional Assistance

Schedule

Full-time

Shift

Day

Job Posting

Jul 24, 2026, 3:42:11 PM

Number of Openings

5

Salary

66,367.60 - 90,382.76 Yearly

If you have Diversity, Affinitive Action or Equal Employment Opportunities questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Natasha Lugo/[e-mail] - 8572830119

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes