Personal Navigator

Visiting Nurse Association Community Services; Norristown (Montgomery County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Visiting Nurse Association Community Services is seeking a Personal Navigator to connect residents with public benefits and enrollment services across Montgomery County communities. The role emphasizes compassionate outreach, data-driven case management, and coordination with PENNIE, COMPASS, and Medicare.gov to improve access to health coverage.

The position requires strong communication and organizational skills, with a preference for bilingual Spanish speakers and experience serving

Qualifications

• Undergraduate degree in social work, psychology, public health or related field preferred; case management experience required; master's preferred.
• Excellent verbal and written communication; engage diverse community members.
• Empathy for community needs and compassionate approach.
• Strong problem-solving and creative solutions for vulnerable populations.
• Cultural competence and sensitivity to diversity.
• Organizational and time management; ability to work independently or in a team.
• Strong networking to connect with community leaders and resources.
• Computer proficiency and use of digital tools for communication and data collection.
• Familiarity with Montgomery County human services and local resources.
• Social justice interest and advocacy experience.
• Public benefits experience: PENNIE, CHIP, Medical Assistance, Medicare; knowledge of eligibility; awareness of TANF, SNAP, etc.
• Bilingual Spanish with immigration status experience preferred.

Responsibilities

• Provide screening, intake, advocacy, enrollment, renewal, and/or referral assistance to residents seeking public benefits.
• Assist enrollment through PENNIE Health Insurance Marketplace, COMPASS or Medicare.gov for insured and uninsured individuals.
• Distribute outreach materials and represent the agency at community events and outreach activities.
• Build relationships with local organizations and networks to promote the program.
• Track data for case management, reporting, and grants, including client counts and renewal dates.

Skills

Empathy

Communication

Problem solving

Cultural competence

Organizational skills

Networking

Data tracking

Bilingual Spanish

Education

Undergraduate degree preferred

Case management experience required

Master's degree preferred

Job description

Job Summary:

The Personal Navigator Program is a public benefits access and enrollment program that serves Montgomery County and Phoenixville, PA. This hybrid role will primarily serve residents in the Pottstown, Phoenixville, and Norristown areas.

In this role, you'll connect with community members, conduct benefits eligibility screenings, guide clients through applications and renewals, advocate on their behalf, and connect them with additional community resources. You'll also build relationships with local organizations and represent the program at community events and outreach activities.

We're looking for a compassionate, organized, and confident professional with strong communication and case management skills who enjoys working independently while building meaningful connections in the community.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

(Responsibilities include but are not limited to)

• Provide screening, intake, advocacy, enrollment, acquisition, renewal, and/or referral assistance to any Montgomery County or Phoenixville area residents who seek assistance through the program and are eligible for any public benefit program (SNAP, Medical Assistance, CHIP, LIHEAP, amongst others).
• Provide enrollment assistance through the PENNIE Health Insurance Marketplace, COMPASS or Medicare.gov for uninsured children and adults to access subsidized, low-cost, and free health insurance programs. This includes completing applications, gathering required documents, and providing impartial, unbiased information about coverage and renewal options.
• Distribute outreach materials to community members and partners to build public awareness. Attend, represent, and/or present at community events to promote the agency and program. Actively participate in local networking opportunities and collaboratives.
• Strong interpersonal and customer service skills; the ability to work comfortably with clients, volunteers, and staff of diverse backgrounds; and a high level of comfort with vulnerable and underserved populations.
• The ability to recognize cultural, language, and learning differences and be able to assist individuals in an affirming and culturally appropriate manner.
• Must be a team player and able to cultivate good working relationships both internally as part of integrated services and externally with staff at government offices where applications are filed, for troubleshooting and advocacy with those offices. Must be a collaborative problem solver, effective communicator, and embrace a diverse team environment

• Track all data needed for case management, tracking, reporting, and grants, including but not limited to the number of clients served by location, benefits applied for, benefits received, status, renewal dates, and relevant case notes

Education/Qualifications:

• Education: An undergraduate degree in a relevant field such as social work, psychology, public health, social services, or a related discipline is preferred. Case management experience required. Master's degree preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage with diverse community members and present information concisely and effectively.
• Empathy: A genuine empathy for community needs and a compassionate approach to addressing concerns and building trust.
• Problem-Solving: Strong problem-solving skills and the ability to find creative solutions to challenges vulnerable populations face.
• Cultural Competence: Sensitivity to cultural diversity and an understanding of how cultural factors may impact dynamics and interactions of varying cultural backgrounds.
• Organizational Skills: Effective organizational and time management skills. Ability to work and meet deadlines independently, as well as with a team.
• Networking: Strong networking abilities to connect with community leaders, organizations, and resources.
• Computer Skills: Proficiency in basic computer applications and the ability to use digital tools for communication and data collection.
• Local Knowledge: Familiarity with Montgomery County human services and local resources. As well as community demographics and the social and economic challenges it faces.
• Social Justice: Possesses a strong interest in social justice and has experience doing advocacy work for underserved populations
• Public Benefits Experience: Experience in providing direct service or enrollment of individuals into benefits access programs. Awareness of public health insurance programs, such as PENNIE, CHIP, Medical Assistance, and Medicare. Knowledge of eligibility and qualifications for government programs and healthcare terminology. Awareness of other government programs that help to alleviate poverty, such as SNAP, TANF, CHIP, rent rebates, etc
• Bilingual Spanish with experience with immigration statuses preferred.