SNAP Outreach Associate

Feeding America; Harrisburg (Dauphin County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Central Pennsylvania Food Bank in Harrisburg, PA is seeking a SNAP Outreach team member to assist households with SNAP benefits applications and referrals. You will work across outreach events, helplines, and partner organizations to connect people with available resources.

The role emphasizes strong communication, confidentiality, and the ability to work remotely, in-office, or hybrid as needed by the SNAP Outreach Manager. Experience in a nonprofit setting is preferred.

Qualifications

• High school diploma or GED required, college education a plus.
• Experience in customer service in nonprofit context preferred.
• Bilingual or multilingual skills are a plus.

Responsibilities

• Assist SNAP Outreach Team with helpline calls and referrals from various sources.
• Screen and assist households in applying for SNAP benefits via COMPASS.
• Enter and update case details in Salesforce and track application status.
• Educate applicants about program rules and enrollment process to empower self-advocacy.
• Attend community outreach events and partner agency distributions.

Skills

Customer service

Team player

Communication skills

Confidentiality

Multicultural populations

Spanish speaking

Education

High school diploma or GED

College education or certifications a plus

Tools

Salesforce

COMPASS

Microsoft Excel

Microsoft Word

Job description

• Passion for the CPFBs mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multicultural populations.
• Spanish speaking preferred.
• Ability to work as part of a high-performance team and be a strong team player.
• Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.
• Must be friendly, outgoing, and comfortable speaking to people.
• Must have a professional demeanor with the ability to work cooperatively across all levels of the organization.
• Must be detail-oriented with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task.
• Must be reliable, with high integrity and strong work ethic.
• Exhibit strong verbal, written, analytical, presentation, planning, time management and organizational skills. Ability to write, edit and proofread correspondence and materials for accuracy and style.
• Exhibit strong interpersonal, problem solving, and administrative skills.
• Must be positive, cooperative, honest, and dependable.
• Ability to input and maintain accurate records, perform research and ability to compile data.
• Ability to be a creative thinker.
• Possess strong research skills and commitment to ongoing learning.
• Demonstrate ownership and accountability.
• Demonstrate a thorough knowledge of all aspects of department operation.
• Maintain required job knowledge, skills, and core professional competencies.
• Ability to provide a caring and supportive personality and relate well with others.
• Excellent and effective communication skills for interaction with partner agencies and people in need of food assistance.
• Ability to organize work, set priorities, exercise independent judgment and to demonstrate flexibility in balancing the needs of various programs and staff.
• Ability to travel and work independently and proactively in a range of settings.
• Detail oriented for maintaining program standards.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
• Knowledge of the organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, calculator, photocopier, fax machine, and telephone.

End date

October 20, 2026

Opportunity type

Job

Category

Programs / Agency Relations / Clients

Job responsibilities

Job Responsibilities:

• This position has the ability to work remote, in-office or hybrid at the discretion of the SNAP Outreach Manager or based on the needs of the organization.
• A valid driver’s license with history of a good driving record.
• Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.
• Conditions may include working closely with others, working alone, and working protracted or irregular hours.
• Must be able to occasionally lift and/or move up to 15 pounds.
• The work environment is typically quiet.

Job Accountabilities

• Assist SNAP Outreach Team with SNAP Helpline calls and referrals from various sources.
• Accurately screen and assist households in applying for SNAP benefits via COMPASS.
• Enter and update case details and outreach events in Salesforce.
• Provide applicants with other resources to meet their needs, such as other food bank programs, 2-1-1, WIC, LIHEAP, medical benefits, etc.
• Educate and inform applicants of program rules, policies, and enrollment process to empower them to advocate for themselves to receive benefits.
• Assist applicants with uploading verifications via COMPASS as needed.
• Track status of submitted applications and follow-up as able and needed.
• Address client concerns, questions, and/or problems during follow-ups.
• Adhere to all outlined protocols regarding application security and confidentiality of information.
• Attend community outreach events and partner agency distribution to share information about SNAP and connect individuals with application assistance.
• Participate in internal committees and workgroups as required.
• Occasionally assist with Food Bank events.
• Perform additional duties and tasks as assigned.

Education

• High school diploma or GED required. College education and/or additional training and certifications are a plus.
• Combination of education, experience, and/or training that provides the required knowledge and skills for the position.

Experience

• Call center experience preferred.
• One or more years’ customer service experience in a non-profit preferred.
• Experience or familiarity with SNAP and/or other government assistance programs preferred.
• Multilingual language a plus.

Deadline

October 19, 2026

About the organization

The Central Pennsylvania Food Bank is a nonprofit organization committed to ending hunger in 27 counties across central Pennsylvania. By working with more than 1,100 local agencies and programs, we serve 278,000 people in need each month through our three Healthy Food Hubs, located in Harrisburg, Williamsport, and Hollidaysburg.