Snack Bar Cashier & Guest Experience Associate

Valley View Casino & Hotel; Valley Center (CA); On-site; MXN 455,000 - 638,000; Full time

Job summary

Valley View Casino & Hotel is seeking a team member to prepare and dispense food to guests, maintain stock of related foods and condiments, and cashier for related purchases. You will work under supervision and follow established guidelines while delivering friendly, personalized service.

Responsibilities include keeping work areas clean, managing cash, credit card and comp transactions, balancing the till at shift start and end, and upholding the Standards of Excellence in guest relations.

Qualifications

• High School Diploma or GED equivalent.
• One year of cash handling experience.
• One year of customer service experience.
• Ability to maintain a food handler’s certificate.
• Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to use commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram form.
• Must use good judgment when providing information to our guests.
• Must display the ability to maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Responsibilities

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Prepares and dispenses food to guests.
• Responsible for ensuring cleanliness and hygiene of work area are in accordance with Company standards.
• Maintains stock of all necessary related food supplies.
• Refills and stocks condiment and dining ware.
• Participates as a team member with supervisors and all other pertinent company Team Members in ensuring an efficiently run operation.
• Maintain count and balance of bank at the beginning and end of each shift.
• Responsible for all cash handling, credit card and/or comp purchases at assigned station.
• Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure guest satisfaction: deal with service failures and prioritize guest needs.
• Other duties as assigned by Restaurant Manager.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Skills

Cash handling

Customer service

Numeric skills

Reading/comprehension

Education

High School Diploma or GED

Job description

Valley View Casino & Hotel is seeking a team member to prepare and dispense food to guests, maintain stock of related foods and condiments, and cashier for related purchases. You will work under supervision and follow established guidelines while delivering friendly, personalized service.

Responsibilities include keeping work areas clean, managing cash, credit card and comp transactions, balancing the till at shift start and end, and upholding the Standards of Excellence in guest relations.