SMS Specialist

Gemina; United States; Remote; USD 66,000 - 80,000; Full time

Benefits offered by this job

Equity program

Comprehensive benefits

Remote work in United States

Job summary

OneSignal is hiring an SMS Specialist to own the carrier and provider operations behind our SMS business. You will manage 10DLC registrations, RCS applications, and relationships with Twilio, Infobip, and future vendors to keep customers live and compliant.

This role suits someone relentlessly organized who loves owning a process end to end and can work during Central or Eastern Time; availability required.

Qualifications

• 1+ year in telecom, messaging, trust and safety, or technical operations
• Direct experience with 10DLC registration, or comparable regulated submission and approval work
• Strong organizational skills with the persistence to move approvals through a slow queue
• Clear written communication with precise status updates on request
• Ability to balance and prioritize multiple submissions and escalations
• Preferred experience with Twilio/Infobip consoles, WhatsApp Business Platform, or RCS
• Understanding of SMS deliverability and carrier compliance concepts

Responsibilities

• Submit and track 10DLC brand and campaign registrations end to end
• Own day-to-day operational communication with third party providers to drive tickets to closure
• Prepare and submit RCS agent applications and manage the approval pipeline
• Track provisioning requests including numbers, short codes, sender IDs, and toll-free verification
• Work cross-functionally with Customer Success, Support, Product, and Sales to show registration status
• Maintain runbooks and reporting on registration volume, approval times, and rejection reasons

Skills

10DLC registrations

SMS operations

Documentation & follow-up

Written communication

Multi-tasking

Twilio/Infobip experience

SMS deliverability

Tools

Twilio Console

Infobip Console

RCS platforms

Job description

OneSignal is the autonomous lifecycle marketing engine for B2C app companies. Marketers can orchestrate the campaigns that onboard, engage, and retain users, increasing LTV and reducing churn. Companies like Zynga, Bitcoin.com, and Philips use OneSignal to drive outcomes with AI that scales with you.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Florida, Massachusetts, New York, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK, Singapore, and Canada - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Francisco and San Mateo in CA, in London, UK, and offer flex seating options for employees to work together in-person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR, and hiring in Canada is done in partnership with Rippling's EOR.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on collaboration, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team:

OneSignal is hiring an SMS Specialist to own the carrier and provider operations behind our SMS business. As the SMS Specialist, you'll run 10DLC registration, RCS agent applications, and the day-to-day relationship with Twilio, Infobip, and potential future vendors to get our customers live and keep them compliant.

You will take a detail-first, operational approach to moving submissions through approval queues that don't move on their own. The SMS Specialist role is a perfect role for someone who is relentlessly organized, enjoys owning a process end to end, and takes satisfaction in unblocking other people. This role requires availability during Central or Eastern Time business hours.

What You’ll Do:

• Submit and track 10DLC brand and campaign registrations end to end, including the vetting, rejection, and resubmission loop
• Own day-to-day operational communication with third party providers, driving provider tickets to closure rather than letting them sit
• Prepare and submit RCS agent applications and manage the approval pipeline through to a decision
• Track provisioning requests including numbers, short codes, sender IDs, and toll-free verification
• Work cross-functionally with Customer Success, Support, Product, and Sales to make registration status visible without them having to ask
• Maintain runbooks and reporting on registration volume, approval times, and rejection reasons as carrier and provider requirements change

Skills and experience:

• 1+ years in a telecom, messaging, trust and safety, or technical operations role
• Direct experience with 10DLC registration, or comparable regulated submission and approval work
• Strong organizational skills, with the persistence to move an approval through a slow queue
• Clear written communication, with the ability to give another team a precise status the first time they ask
• Ability to balance and prioritize multiple submissions and escalations at once
• Not required but preferred experience with the Twilio or Infobip consoles, the WhatsApp Business Platform, or RCS
• Understanding of SMS deliverability and carrier compliance concepts

The New York and California base salary for this full time position is between $66,000 - $80,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Qualities we look for:

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.