SMO Shop Supervisor

Sundance Mountain Resort; Provo (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on dining and spa

Training and career development

Supportive team environment

Season Pass

Job summary

The Sundance Mountain Outfitters division within Sundance Mountain Resort is seeking an SMO Supervisor to lead a team responsible for rental, retail, and repair operations. You will ensure accurate rental documentation, deliver exceptional guest service, and maintain smooth daily operations.

Responsibilities include supervising up to 15 staff, ensuring proper fittings and repairs, managing POS and cash handling, scheduling, and collaborating with other departments to enhance guest experiences.

Qualifications

• High school diploma; 3+ years rental experience and 2+ years as Ski/Snowboard Technician.

Responsibilities

• Supervise, train, and support a team of up to 15 staff.
• Ensure accurate rental fittings, bindings, liability forms, and repairs.
• Maintain POS accuracy and cash handling; troubleshoot systems.
• Schedule staff, manage labor costs, uphold service standards.
• Support retail operations: stocking, merchandising, inventory, and product knowledge.
• Provide tuning, waxing, and repair services training.
• Collaborate with other resort departments to deliver seamless guest experiences.
• Promote sustainability and Sundance brand.

Skills

Leadership

Customer service

Communication

Staff training

Education

High school diploma

Job description

Job Title: SMO Supervisor

Department: Sundance Mountain Outfitters

Pay: $20.00–$22.00/hr

Shifts: 4 days per week, 10-hour shifts (8:00am – 6:00pm)

Must be available Saturdays or Sundays (sometimes both)

Holiday periods required (Dec 23rd – Jan 2nd, Jan 17th-19th, and Feb 14th-16th)

FSLA Status: Non-Exempt/Hourly

Summary

The Mountain Outfitters Supervisor supports the Mountain Outfitter Manager in overseeing rental, retail, and repair operations at Sundance Mountain Outfitters. This role leads a team, ensures accurate rental documentation, delivers high-level guest service, and maintains smooth daily operations.

Responsibilities

• Supervise, train, and support a team of up to 15 staff members.
• Ensure accurate rental fittings, binding settings, liability forms, and repair services.
• Maintain POS accuracy, cash handling, and troubleshoot system issues.
• Schedule staff, manage labor costs, and uphold service standards.
• Support retail operations: stocking, merchandising, inventory, and product knowledge.
• Perform and train others in tuning, waxing, and repair services.
• Partner with other resort departments to deliver seamless guest experiences.
• Promote sustainability and the Sundance brand story.

Qualifications

• High school diploma; 3+ years rental experience and 2+ years as Ski/Snowboard Technician.
• Binding manufacturer certifications (can be obtained during training).
• Strong leadership, communication, and customer service skills.
• Ability to lift 25–50 lbs. and work on feet for long shifts in winter conditions.
• Must be 18+ years old.

Benefits

• Employee discounts on dining and resort amenities
• Training and career development opportunities
• Supportive team environment
• Season Pass

Disclaimer

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.