SME Relationship Manager, Voi and Taveta

Absa Group; Branch (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Absa Bank Kenya Plc is seeking a Relationship Manager to sustain and grow a Business Banking portfolio. You will provide expert support for risk decisions, maintain strong client relationships, and collaborate with product specialists to tailor financial solutions.

The role emphasizes delivering high-quality service while driving portfolio growth and adhering to risk guidelines across the branch network.

Qualifications

• Knowledge of Enterprise Banking products and services.
• Strong relationship management and client engagement skills.
• Experience in managing banking portfolios and teams.

Responsibilities

• Manage and sustain relationships with Business Banking customers and provide sound support for risk decisions.
• Drive business development with new and existing clients to grow portfolio value.
• Coordinate with product specialists to tailor solutions and ensure service standards.

Skills

Enterprise Banking

Customer relationship Management

Team management

Education

Higher Diploma in Business/Commerce

Job description

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for details.

Job Description

Job Purpose:

• To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Key Accountabilities

Sales and Service- 70%

• Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Business Management- 25%

• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Staff Management- 5%

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
• Manage own leave plan.
• Offer support as per business request

Risk And Control Responsibilities

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Preferred Qualification

• Business Degree

Preferred Experience

Knowledge of the bank’s products, services and policies required to undertake the role:

• The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
• For Complex products, good knowledge will be required sufficient to:
• Recognize the changing needs of the customer.
• Identify products/service that best satisfy customer need.
• Introducing the product/service.
• Co-ordinate the introduction of the relevant Group product specialist.
• Deal with customers directly as required.
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Knowledge And Skills

Must have good knowledge on:

• Enterprise Banking,
• Customer relationship Management
• Team management

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

• Application Deadline – 16th October 2026***

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)