SME P&C

Capgemini; Chicago (IL); On-site; USD 116,000 - 142,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini in Chicago, IL seeks an experienced P&C Insurance Subject Matter Expert (SME) / Senior Business Analyst to bridge business stakeholders, operations, technology, and vendors. Deep domain expertise in Property & Casualty insurance and payment operations will guide transformation efforts.

You will lead workshops, document requirements, analyze current processes, design future-state models, and support delivery of payment solutions including ACH, RTP, digital wallets, and gateways.

Qualifications

• 10–12 years of experience in P&C Insurance, payment operations, business analysis, or payment transformation programs within insurance carriers.
• Strong expertise in insurance payment ecosystems and payment processing workflows.
• Experience serving as a P&C Insurance SME and Business Analyst on large-scale transformation programs.
• Experience gathering, documenting, validating, and managing business and functional requirements.

Responsibilities

• Lead requirements gathering workshops, stakeholder interviews, and business process analysis sessions.
• Document business requirements, functional specifications, user stories, process flows, and use cases.
• Analyze current-state payment processes and define future-state operating models.
• Support the implementation and optimization of payment solutions, including: Claims Payments, Premium Collections, ACH Payments, RTP, Digital Wallets, Card Payments, Payment Gateways, Payment Processing Platforms.
• Collaborate with technology teams to translate business requirements into scalable solution designs.
• Facilitate UAT, test planning, defect management, and business sign-offs.

Skills

P&C Insurance

Requirements gathering

Stakeholder interviews

Business analysis

Agile/Hybrid delivery

Education

Bachelor's degree

Job description

• Premium Billing & Collections

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Location: Chicago, IL

Role Overview

We are seeking an experienced P&C Insurance Subject Matter Expert (SME) / Senior Business Analyst to act as a key liaison between business stakeholders, operations teams, technology teams, and solution vendors. The ideal candidate will possess deep expertise in the Property & Casualty (P&C) Insurance domain, along with strong knowledge of insurance payment operations and transformation initiatives. This role will ensure payment solutions align with business objectives, regulatory requirements, and customer experience goals.

Job Description

Serve as the P&C Insurance domain expert for payment transformation and modernization initiatives. Partner with business stakeholders to understand payment-related challenges, opportunities, and business requirements. Lead requirements gathering workshops, stakeholder interviews, and business process analysis sessions. Document business requirements, functional specifications, user stories, process flows, and use cases. Analyze current-state payment processes and define future-state operating models. Support the implementation and optimization of payment solutions, including:

• Claims Payments
• Premium Collections
• ACH Payments
• Real-Time Payments (RTP)
• Digital Wallets
• Card Payments
• Payment Gateways
• Payment Processing Platforms

Collaborate with technology teams to translate business requirements into scalable solution designs. Conduct gap analysis, impact assessments, and process improvement recommendations. Support vendor evaluations, solution assessments, and proof-of-concept activities. Facilitate User Acceptance Testing (UAT), test planning, defect management, and business sign-offs. Assist with regulatory compliance, audit readiness, and operational requirements related to payment processing. Develop business process documentation, training materials, and operational procedures. Ensure end-to-end traceability of requirements throughout the project lifecycle. Support change management activities and stakeholder communications during implementations.

Required Qualification & Skills

Bachelor’s degree in Business, Finance, Information Systems, Technology, or a related field. 10–12 years of experience in P&C Insurance, payment operations, business analysis, or payment transformation programs within insurance carriers. Strong expertise in insurance payment ecosystems and payment processing workflows. Proven experience serving as a P&C Insurance SME and Business Analyst on large-scale transformation programs. Experience gathering, documenting, validating, and managing business and functional requirements.

Strong understanding of:

• ACH Payments
• Real-Time Payments (RTP)
• Wire Transfers
• Digital Payments
• Payment Reconciliation
• Payment Operations
• Claims Disbursements
• Premium Billing & Collections

Experience Creating

• Business Requirements Documents (BRDs)
• Functional Requirements Documents (FRDs)
• User Stories
• Process Flows
• Data Mapping Documents

Strong analytical, problem-solving, and decision-making skills. Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies. Excellent verbal and written communication skills with the ability to interact effectively with business and technical stakeholders.

The base compensation range for this role in the posted location is: $116137 to $142000/per annum.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.