SME - Nutanix AHV, VMware vCenter

Sapsf; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Deutsche Bank seeks an experienced Technology Operations Specialist for ngVDI. You will provide Level 3 SRE/operational support for VDI services, working across global teams to ensure 24x7 availability and resilience of production and UAT ngVDI environments.

The role requires strong scripting in PowerShell, expertise in virtualization, Citrix tools, and ITIL incident/problem management. On-call support and collaboration with cross-functional teams are essential.

Qualifications

• A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix.
• Experience supporting large organizations in globally diverse locations.
• Knowledge and experience assisting and administering enterprise Windows devices and configuration/management systems.
• 3+ years scripting with PowerShell to automate solutions for virtual/Windows desktop environments.
• 3+ years monitoring Windows desktops or virtual environments using tools like Systrack, New Relic, Citrix Analytics.
• 2+ years setting up, configuring and implementing Virtualization products.
• 2+ years managing Citrix tools (Citrix Director, Citrix DaaS, Citrix WEM/UPM).
• Experience with synthetic testing in virtual/desktop environments is a plus.

Responsibilities

• Provide Level 3 (SRE) operational support for the Bank’s VDI products and services.
• Support recruitment, provisioning and management of Level 2 and Level 3 global teams for 24x7 ngVDI coverage.
• Manage and run production environments delivering ngVDI products.
• Maintain and execute all disaster recovery activities for in-scope products.
• Collaborate with Monitoring & Stability, Virtual, Mobility and EUC teams to improve availability and resilience.
• Apply a strict SRE/DevOps framework to monitoring and automation.
• Be available for an on-call rota to cover incidents outside of hours and weekends.
• Adhere to company values and ethical framework.

Skills

SRE/DevOps

Global support

Windows administration

PowerShell scripting

Monitoring/observability

Virtualization

Citrix tools

Synthetic testing

Education

Bachelor's degree in computer science/related field

Job description

Career Opportunities: SME - Nutanix AHV, VMware vCenter (124632)

Requisition ID124632-Posted10/09/2026

Job Summary : Role Description: Deutsche Bank is internalizing the operation of its ‘Next Gen VDI’ (ngVDI) solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment support ~60K VDIs. The Technology Operations Specialist - ngVDI is accountable for delivering operational support of the Bank’s ngVDI services. The primary accountability is focused on the regional level 3 support of deployment and operation of the Bank’s instance of its production and UAT ngVDI environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead. This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering. The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.

Key Responsibilities

Job Responsibilities :

• Provide Level 3 (SRE) operational support for the Bank’s VDI products and services
• Support in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the Bank’s ngVDI 24 x 7 follow-the-sun environment
• Manage and run production environments that deliver the Bank’s ngVDI products
• Maintain and execute all DR activities in support of in scope products
• Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Bank’s delivery of core business applications and to support the Bank’s ability to serve our clients and to create revenue
• Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support
• Available for an on-call rota to cover incident management out of hours / weekend
• Adheres to and promotes the Company values and ethical framework

Skill Requirements

Skill Requirement :

• A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix
• Experience supporting large organizations in globally diverse locations
• Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
• At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
• At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix Analytics
• At least two years’ experience setting up, configuring and implementing Virtualization products
• At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM
• Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage

Other Requirements

Other Requirement :

• Bachelor's degree in computer science, Data Science, or a related field