SMB Solutions Engineer, Client Management

Asana; Chicago (IL); Hybrid; USD 150,000 - 158,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Inclusive family building benefits

Retirement plans

Job summary

Asana is looking for a Solutions Engineer to manage technical aspects of the ACM sales cycle in Chicago. You will build demos, work closely with account executives, and shape product development using customer feedback. This role is office-centric with a hybrid schedule, allowing some remote work.

Ideal candidates have experience in Solutions or Consulting roles with a focus on AI technologies. Asana values diversity and encourages applications from various backgrounds.

Qualifications

• Demonstrates curiosity about AI tools and emerging technologies.
• Deep understanding of AI LLMs and GPTs.
• Proficiency in developing product demonstrations.

Responsibilities

• Own the technical side of the ACM sales cycle.
• Build vertical-specific demo environments.
• Translate customer pain into product configurations.

Skills

AI tools and emerging technologies

Solution design for customers

Strong communication skills

Influencing senior-level decision makers

Education

2+ years in Solutions/Consulting

Job description

Asana Client Management (ACM) fixes client delivery friction by centralizing briefs, approvals, and file uploads within a branded client portal powered by the Asana Work Graph. The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise, acting as trusted advisors to bridge the gap between the voice of business and the voice of the customer. The SE role on this team is where the product story becomes real for customers; you'll sit alongside the AEs on the ACM incubation pod, own the technical side of the deal, and show agency leaders exactly how their teams will leverage AI Teammates to optimize workflows. This is a builder role where what you configure in demos and what you hear from customers will directly shape the product and define our future playbook.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers.
• Build vertical-specific demo environments for primary verticals—Advertising & Marketing, Media, Digital Services, Design & Creative, and PR—that let AEs compress time-to-proof on every call.
• Translate customer pain into specific product configurations; show a Head of Delivery exactly how the Notice/Recommend/Approve loop works for their brief intake process, not a generic walkthrough.
• Drive AI Teammate activation post-close; you make sure the portal has real client activity and AIT consumption is running before you hand off.
• Partner with AEs on multi-stakeholder deals where the technical design or workflow architecture determines whether the deal closes.
• Gather customer feedback and feed it directly to the product team; you're one of the first people in the field with this product and what you hear matters.
• Build scaled assets—demo environments, click-throughs, configuration guides—that enable the broader team to carry the technical story without SE support on every deal.

About you

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Minimum 2+ years of professional experience, with a strong preference for experience in Solutions, Consulting, or similar customer-facing technical roles.
• Deep understanding of AI LLMs and GPTs, and the ability to articulate their business applications.
• Familiarity with work management solutions and their core enterprise value propositions.
• Proven ability to effectively influence senior-level operations decision-makers.
• Proficiency in developing product demonstrations, including designing and presenting from decks, briefs, and whiteboards.
• Strong communication skills to explain complex technical concepts to diverse audiences.
• Adaptable to working in fast-paced environments with changing priorities.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated On-Target Earnings (OTE) range is between $150,000 - $158,000. The actual compensation package will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the compensation range for this role may be modified. In addition to base compensation, your package may include additional components such as equity and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.