SMB Solutions Engineer, Client Management

United States Digital Space LLC; Chicago (IL); Hybrid; USD 75,000 - 95,000; Full time

Job summary

United States Digital Space LLC in Chicago is looking for a Solutions Engineer to own the technical side of the ACM sales cycle. This role involves building specific demo environments, translating customer pain into product configurations, and partnering with account executives on complex deals.

Ideal candidates will have over 2 years in customer-facing roles, a deep understanding of AI tools, and strong communication skills to explain technical concepts. The company promotes a hybrid work model with office-centric scheduling.

Qualifications

• 2+ years of experience in Solutions, Consulting, or customer-facing technical roles.
• Deep understanding of AI tools and their business applications.
• Ability to effectively influence decision-makers.

Responsibilities

• Own the technical side of the ACM sales cycle.
• Build vertical-specific demo environments.
• Translate customer pain into specific product configurations.
• Drive AI Teammate activation post-close.
• Partner with AEs on multi-stakeholder deals.
• Gather customer feedback for product team.
• Build scaled assets for broader team support.

Skills

Curiosity about AI tools

Customer-facing technical roles

Understanding of AI LLMs

Strong communication skills

Adaptability

Job description

the company Client Management (ACM) fixes client delivery friction by centralizing briefs, approvals, and file uploads within a branded client portal powered by the the company Work Graph. The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and the company platform expertise, acting as trusted advisors to bridge the gap between the voice of business and the voice of the customer. The SE role on this team is where the product story becomes real for customers; you'll sit alongside the AEs on the ACM incubation pod, own the technical side of the deal, and show agency leaders exactly how their teams will leverage AI Teammates to optimize workflows. This is a builder role where what you configure in demos and what you hear from customers will directly shape the product and define our future playbook.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers.
• Build vertical-specific demo environments for primary verticals—Advertising & Marketing, Media, Digital Services, Design & Creative, and PR—that let AEs compress time-to-proof on every call.
• Translate customer pain into specific product configurations; show a Head of Delivery exactly how the Notice/Recommend/Approve loop works for their brief intake process, not a generic walkthrough.
• Drive AI Teammate activation post-close; your job doesn't end at the signature—you make sure the portal has real client activity and AIT consumption is running before you hand off.
• Partner with AEs on multi-stakeholder deals where the technical design or workflow architecture determines whether the deal closes.
• Gather customer feedback and feed it directly to the product team; you're one of the first people in the field with this product and what you hear matters.
• Build scaled assets—demo environments, click-throughs, configuration guides—that enable the broader team to carry the technical story without SE support on every deal.

About you

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Minimum 2+ years of professional experience, with a strong preference for experience in Solutions, Consulting, or similar customer-facing technical roles.
• Deep understanding of AI LLMs and GPTs, and the ability to articulate their business applications.
• Familiarity with work management solutions and their core enterprise value propositions.
• Proven ability to effectively influence senior-level operations decision-makers.
• Proficiency in developing product demonstrations, including designing and presenting from decks, briefs, and whiteboards.
• Strong communication skills to explain complex technical concepts to diverse audiences.
• Adaptable to working in fast-paced environments with changing priorities.

At the company, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.