Account Representative (I, II, SR)

Ingram Micro Inc; Buffalo (NY); On-site; USD 59,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Parental leave

Wellbeing benefits

Job summary

Ingram Micro Inc is seeking a Senior Account Representative to develop and expand relationships within a designated territory, drive revenue growth, and act as a trusted advisor to partners and customers.

You will manage an established customer base while pursuing new opportunities, deliver technology solutions, and collaborate with cross-functional teams to exceed sales goals and maintain accurate forecasts in CRM.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of professional sales experience, including at least 3 years in account management, technology sales, distribution, or a related B2B environment.
• Proven track record of meeting or exceeding sales quotas and revenue targets.
• Experience managing complex customer relationships and strategic accounts.
• Strong consultative selling, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating across multiple teams.

Responsibilities

• Develop, manage, and grow a portfolio of existing customer accounts.
• Prospect and acquire new business through outbound sales activities, referrals, and strategic lead generation.
• Build strong relationships with customers, partners, and key decision-makers.
• Serve as a trusted advisor by identifying customer challenges and recommending technology solutions.
• Drive revenue growth through account penetration, cross-selling, upselling, and customer retention strategies.
• Manage the complete sales cycle from prospecting through order fulfillment and post-sale follow-up.
• Prepare quotes, proposals, pricing, and solution recommendations.
• Collaborate with vendor partners, internal sales teams, operations, and support departments to deliver exceptional customer experiences.
• Maintain accurate sales forecasts, pipeline activity, and customer records within CRM systems.
• Stay informed on industry trends, market conditions, emerging technologies, and competitive offerings.
• Support operational activities including order management, delivery coordination, and customer issue resolution.
• Consistently meet or exceed revenue, profitability, and customer satisfaction objectives.

Skills

Consultative selling

Negotiation

Presentation skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Problem-solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Forecasting systems

Sales tools

Job description

Accelerate your career. Join the organization that\'s driving the world\'s technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Let\’s shape tomorrow - it\’ll be a fun journey!

Senior Account Representative

Drive Growth. Build Relationships. Make an Impact. Ingram Micro is looking for a high-performing Senior Account Representative to join our sales team. In this role, you will be responsible for developing and expanding customer relationships, driving revenue growth, identifying new business opportunities, and serving as a trusted advisor to partners and customers within your assigned territory. This position is ideal for a consultative sales professional who excels at building long-term relationships, uncovering customer needs, and delivering technology solutions that create business value. You will manage an established customer base while actively pursuing new opportunities to increase market share and exceed sales goals.

What You\'ll Do

• Develop, manage, and grow a portfolio of existing customer accounts.
• Prospect and acquire new business through outbound sales activities, referrals, and strategic lead generation.
• Build strong relationships with customers, partners, and key decision-makers.
• Serve as a trusted advisor by identifying customer challenges and recommending technology solutions.
• Drive revenue growth through account penetration, cross-selling, upselling, and customer retention strategies.
• Manage the complete sales cycle from prospecting through order fulfillment and post-sale follow-up.
• Prepare quotes, proposals, pricing, and solution recommendations.
• Collaborate with vendor partners, internal sales teams, operations, and support departments to deliver exceptional customer experiences.
• Maintain accurate sales forecasts, pipeline activity, and customer records within CRM systems.
• Stay informed on industry trends, market conditions, emerging technologies, and competitive offerings.
• Support operational activities including order management, delivery coordination, and customer issue resolution.
• Consistently meet or exceed revenue, profitability, and customer satisfaction objectives.

What We\'re Looking For

• Bachelor\'s degree or equivalent combination of education and experience.
• 5+ years of professional sales experience, including at least 3 years in account management, technology sales, distribution, or a related B2B environment.
• Proven track record of meeting or exceeding sales quotas and revenue targets.
• Experience managing complex customer relationships and strategic accounts.
• Strong consultative selling, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating across multiple teams.

Preferred Qualifications

• Experience within the IT, technology, distribution, or channel partner ecosystem.
• Knowledge of cloud, infrastructure, cybersecurity, end-user computing, or other technology solutions.
• Experience using CRM platforms, sales tools, and forecasting systems.
• Demonstrated ability to mentor or coach junior sales professionals.

What Success Looks Like

• Consistently achieves and exceeds sales goals.
• Builds trusted relationships with customers and partners.
• Identifies new revenue opportunities and expands wallet share within existing accounts.
• Maintains a healthy sales pipeline and accurate forecast.
• Delivers an exceptional customer experience from initial engagement through ongoing account management.

Why Join Ingram Micro?

At Ingram Micro, you\'ll be part of a global technology leader that helps businesses realize the promise of technology. You\'ll work alongside talented professionals in a fast-paced, collaborative environment where your contributions directly impact customer success and company growth. If you\'re a motivated sales professional who thrives on building relationships, driving results, and creating value for customers, we\'d love to hear from you.

What\’s in it for you?

We take great care of our people; everyone is made to feel welcome, and opportunities to grow apply to all. The prospect of shaping the future through technology is something you\’re unlikely to find anywhere else.

The typical base pay range for this role across the U.S. is USD $58,800.00 - $100,000.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate\'s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It\’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Let\’s shape tomorrow.