SMB Account Manager

HP; Rio Rancho (NM); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

Holidays (13 paid)

Paid vacation and sick leave

Job summary

HP is seeking an experienced Inside Sales professional to engage with customers, handle inquiries, and drive sales of products, services, and solutions while nurturing client relationships.

The role emphasizes advanced solution-based selling, strategic collaboration, and cross-functional teamwork to optimize sales outcomes and elevate team performance.

Ideal candidates bring 6–8 years in inside or tele sales, a GED or higher, and proficiency with Salesforce to manage accounts and opportunities.

Qualifications

• High School Diploma/GED or commensurate work experience.
• Typically has 6-8 years of related work experience in inside sales or tele sales, or a related field.

Responsibilities

• Handles customer request calls adeptly and sells products, services, and solutions to the installed customer base.
• Addresses complex customer inquiries by offering multi-product/service solutions.
• Manages key accounts, nurtures relationships, and identifies growth opportunities.
• Maintains understanding of products, services, and industry trends for accurate communication.
• Navigates complex negotiations and high-value sales opportunities.
• Collaborates with cross-functional teams to optimize the sales process and customer experience.
• Provides inputs to Sales Representatives on market trends and opportunities.
• Analyzes performance metrics to identify trends and opportunities for improvement.
• Contributes to development of sales strategies with management and cross-functional teams.
• Trains and coaches other lower-level representatives.

Skills

Solution-based selling

Complex negotiations

Strategic collaboration

Account management

Cross-functional teamwork

Business development

Sales forecasting

CRM (customer relationship management)

Phone sales

Upselling

Cold calling

Selling techniques

Product knowledge

Sales process

Sales strategy

Education

High School Diploma/GED or commensurate experience

Tools

Salesforce

Job description

This role is responsible for engaging in customer interactions, handling customer inquiries, and effectively selling products, services, and solutions while nurturing client relationships. The role demonstrates advanced skills in solution-based selling, complex negotiations, and strategic collaboration to optimize sales outcomes, refine strategies, and elevate team performance.

Description -

Job Summary

This role is responsible for engaging in customer interactions, handling customer inquiries, and effectively selling products, services, and solutions while nurturing client relationships. The role demonstrates advanced skills in solution-based selling, complex negotiations, and strategic collaboration to optimize sales outcomes, refine strategies, and elevate team performance.

Responsibilities

• Handles customer request calls adeptly, leveraging expertise to effectively sell products, services, and solutions to the installed customer base.
• Addresses complex customer inquiries by offering multi-product/service solutions, often involving integrated solutions that meet intricate needs.
• Manages key accounts, nurturing relationships, identifying growth opportunities, and aligning offerings with client objectives.
• Maintains an in-depth understanding of the organization's products, services, and industry trends, ensuring accurate and insightful communication with customers.
• Navigates complex negotiations and high-value sales opportunities to secure beneficial outcomes for both customers and the organization.
• Collaborates with cross-functional teams to optimize the sales process, ensuring seamless customer experience and efficient workflows.
• Provides valuable inputs to Sales Representatives on emerging market trends, customer preferences, and potential opportunities to refine sales strategies.
• Analyzes performance metrics and data to identify trends, areas for improvement, and opportunities for optimizing sales outcomes.
• Contributes to the development of sales strategies, collaborating with management and cross-functional teams to align sales efforts with organization goals.
• Trains, coaches, and leads other lower-level representatives, sharing knowledge and experience to enhance the team's collective performance.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

• Certified Inside Sales Professional (CISP)

Knowledge & Skills

• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary

The on-target earnings (OTE) range for this role is $29 to $35 USD per hour with a 60%/40% (salary/incentive) mix. Pay varies by work location, job-related

Benefits

knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview

[https://hpbenefits.ce.alight.com/]

The compensation and benefits information is accurate as of the date of this

Job

Sales

Schedule

Full time

Shift

No shift premium (United States of America)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"