SMB Account Director, Search & Staffing - Talent Solutions

Linkedin3; New York (NY); Hybrid; USD 112,000 - 160,000; Full time

Job summary

LinkedIn is seeking an Account Director to serve as trusted advisor to customers in the Staffing/Recruitment industry. You will help them understand the value of our solutions, measure ROI, and build long-term relationships that drive mutual growth.

The role is hybrid in the United States, with home and office days scheduled as needed. You will drive growth by identifying opportunities, aligning stakeholders, and collaborating with cross-functional teams to ensure customer success.

Qualifications

• 2+ years of sales experience.

Responsibilities

• Builds relationships with decision makers and stakeholders across a dedicated customer base
• Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
• Drives Customer growth by proactively identifying opportunities to deliver greater customer value
• Researches Customer's business and prepares thoughtful questions and insights in advance of customer meetings
• Asks layered, open-ended questions to understand and clarify Customer's objectives and challenges beyond surface-level detail
• Shifts communication style and content to fit the needs of different stakeholders
• Leads with Solutions, not products, when making recommendations aligned to Customer objectives
• Sells with Integrity
• Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
• Uses data and insights to support investment recommendations or overcome customer objections
• Proactively mitigates churn risk by adopting a smart, customer-centric approach
• Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
• Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
• Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
• Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
• Practices humility and asks for help from colleagues when faced with a challenge or unknown
• Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
• Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles.

Skills

Account Management

Renewal Retention

Territory Planning

Communication

Job description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an Account Director to join our team as a trusted advisor and partner to our customers in the Staffing/Recruitment industry. You will help them understand the financial value of our solutions, work with them to help measure that value, and build long‑term relationships that secure ongoing revenue growth for both parties.

Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients' best interest in mind and act as their internal advocate to ensure they are set up for success.

Responsibilities:

• Builds relationships with decision makers and stakeholders across a dedicated customer base
• Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
• Drives Customer growth by proactively identifying opportunities to deliver greater customer value
• Researches Customer's business and prepares thoughtful questions and insights in advance of customer meetings
• Asks layered, open-ended questions to understand and clarify Customer's objectives and challenges beyond surface-level detail
• Shifts communication style and content to fit the needs of different stakeholders
• Leads with Solutions, not products, when making recommendations aligned to Customer objectives
• Sells with Integrity
• Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
• Uses data and insights to support investment recommendations or overcome customer objections
• Proactively mitigates churn risk by adopting a smart, customer-centric approach
• Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
• Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
• Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
• Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
• Practices humility and asks for help from colleagues when faced with a challenge or unknown
• Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
• Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles.

Basic Qualifications:

• 2+ years of applicable sales experience

Preferred Qualifications:

• Excellent communication, negotiation and forecasting skills
• Experience or knowledge of the Recruitment industry.
• Experience with SaaS opportunities
• Experience selling IT solutions
• Experience with formal sales methodology training, such as MEDDPICC, Challenger, Sandler, or similar
• Strong negotiation and accurate forecasting skills
• Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
• Demonstrated ability to find and manage high-level business in an evangelistic sales environment
• Ability to gather and use data to inform decision making and persuade others
• Ability to assess business opportunities and read prospective buyers
• Ability to orchestrate the closure of business with an accurate understanding of prospect needs
• Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors

Suggested Skills:

• Account Management
• Renewal Retention
• Territory Planning
• Communication

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $112,000 to 160,000 (On Target Earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and acce