Smartphone & Wireless Solutions Specialist

Premier Wireless; Wynne (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Premier Wireless is seeking a Wireless Specialist to help customers choose devices, plans, and services while delivering a friendly shopping experience from the moment they enter the store.

You’ll work with both new and existing customers, answer questions, solve problems, and help keep the store running smoothly. A dependable, coachable team player with comfort using tech thrives here.

Qualifications

• Friendly and comfortable talking with customers.
• Dependable and able to work assigned schedules.
• Willing to learn and open to coaching/feedback.
• Professional, respectful and team-oriented.
• Comfortable using technology and learning new systems.
• Able to work in a fast-paced retail environment.
• Retail, sales or customer service experience preferred but not required.
• High school diploma or equivalent preferred.

Responsibilities

• Greet customers and provide friendly, professional service.
• Ask questions to understand needs and recommend devices, plans, accessories, services.
• Assist with activations, upgrades, account changes, payments and purchases.
• Work toward sales and performance goals while maintaining customer experience.
• Help troubleshoot devices and resolve concerns.
• Follow up with customers and conduct approved outbound sales and lead-gen activities.
• Stay current on products, promotions, pricing, and wireless tech.
• Process transactions accurately and protect customer information.
• Assist with inventory, cash handling, opening/closing and store operations.
• Keep the store clean, organized and ready for customers.
• Participate in training, meetings, community events, and other activities.

Skills

Customer service

Communication

Dependable

Team-oriented

Tech-savvy

Retail sales

Education

High school diploma or equivalent

Job description

Premier Wireless is seeking a Wireless Specialist to help customers choose devices, plans, and services while delivering a friendly shopping experience from the moment they enter the store.

You’ll work with both new and existing customers, answer questions, solve problems, and help keep the store running smoothly. A dependable, coachable team player with comfort using tech thrives here.