SMART - Sales Manager

NorthStar Memorial Group; Spokane (WA); On-site; USD 180,000 - 220,000; Full time

Job summary

SMART in Spokane, WA is seeking a Sales Manager to lead our funeral services sales team. You will act as trusted advisor to families, guiding them through cremation options with empathy and professionalism.

The role focuses on training, process improvement, community marketing, and quota-driven leadership, with potential earnings up to $200,000 annually.

Qualifications

• 5+ years of experience in a sales leadership role.
• Strong sales training and management experience.
• Creative thinking and problem-solving skills.
• Professional communication and effective leadership skills.
• Public speaking and seminar presentation experience.
• Able to create self-generated leads and events.
• Direct sales prowess with same-day closing skills.
• Leadership skills with the ability to train by example - in real-time - in the sales field.

Responsibilities

• Represent Smart Cremation as a steward of core values and build trust with families.
• Ensure the cremation presentations are taught, practiced, and used by all sales personnel.
• Identify, implement, and continuously improve internal processes affecting customer satisfaction, morale, and financial performance.
• Develop and maintain a positive working environment so that employees and Advisors strive for excellence in service, compliance, and sales.
• Demonstrate presentation, telephone etiquette, and closing and referral techniques to achieve quota performance.
• Develop marketing plans to raise community awareness and lead development.
• Review sales staff performance weekly and provide daily direction to support and motivate.
• Maintain CRM records of leads, referrals, conversions, and closes.
• Ensure FTC and state law requirements for pre-need cremation sales are understood and followed.

Skills

Sales leadership

Sales training

Public speaking

Team management

Closing skills

Tools

CRM software

Job description

SMART is seeking a Sales Manager in Spokane, WA. Our sales teams take on the role of trusted advisors to families, with the main goal of celebrating life. We lead from the front, with unique and personalized options for families to honor their loved ones, all while delivering dedicated and compassionate service. We are people’s people: we listen, and fulfill what is important to our families. We prioritize financially stable roles, ensuring individual efforts are rewarded and recognized. We see your full potential within a supportive culture, fostering employee growth and development.

You’ll love it because you will…

• Represent Smart Cremation as a steward of our core values, building trust with our families and keeping our promise to be there where they need us most
• Ensure the company's cremation presentations are taught, practiced, and used by all sales personnel
• Identify, implement, and continuously improve the internal business processes that impact customer satisfaction, employee morale, and financial performance
• Develop and maintain a positive working environment so that employees and Advisors are motivated to strive for excellence in all areas of customer service, compliance, sales, and sound business practices
• Demonstrate appropriate presentation, telephone etiquette, and closing and referral-gathering techniques necessary to achieve the above-quota performance
• Develop marketing plans to ensure effective community awareness and supplemental lead development
• Review and evaluate sales staff efforts and sales production on a weekly basis. Provide daily direction to help your team feel supported and motivated
• Maintain a thorough record of leads, referrals, conversion, and closing ratios through proper daily use of our CRM
• Ensure that FTC and state law requirements as pertain to pre-need cremation sales are understood and adhered to by all sales staff
• High regard for accountability and professional transparency
• Potential earnings of $200,000 annually

Qualifications

• 5+ years of experience in a sales leadership role
• Strong sales training and management experience
• Creative thinking and problem-solving skills
• Professional communication and effective leadership skills
• Public speaking and seminar presentation experience
• Able to create self-generated leads and events
• Direct sales prowess with same-day closing skills
• Leadership skills with the ability to train by example - in real-time - in the sales field
• The ability to take full responsibility for team performance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.