Smart Meter Technician III

Jiffy Lube International, Inc.; Akron (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Overtime pay

W2 only

Friendly environment

Job summary

Jiffy Lube International, Inc. seeks a Smart Meter-IT Technical Specialist III in Akron, OH. This role involves monitoring the metering network, diagnosing communication issues, and providing operational reports on network incidents.

The ideal candidate is authorized to work in the US and must accept a background check and drug test. The position requires up to 20% travel for business and supports a friendly work environment.

Qualifications

• Authorized to work in the US.
• Accept a background check to be performed.
• Accept a drug test to be performed.

Responsibilities

• Coordinate with technical teams to support metering network.
• Monitor the AMI Network and identify deficiencies.
• Diagnose communication issues with meters or network.
• Analyze system data for OpenWay meters and grid routers.
• Create trouble tickets and route for resolution.
• Validate smart meter installation status using reports.
• Provide operational reports on network and meter incidents.

Job description

Overview

Position: Smart Meter-IT Technical Specialist III

Location: Akron, OH 44308

Duration: 6 months (with possible extension)

Responsibilities

• Working under direct supervision of the SMOC Supervisor and coordinating with other technical teams including vendor teams to support the monitoring and sustainment of the metering network, infrastructure and the devices along with the timely and accurate daily processing of meter reading exceptions.
• Monitoring the AMI Network and identify network deficiencies via reports, real time data or outside processes/parties.
• Diagnosing basic causes of trouble when interruptions occur in meter or network communication issues and utilizing prescribed procedures to determine steps to be taken to restore communication.
• Interpreting and analyzing system data to investigate OpenWay meters, Cisco Grid Routers and Range Extenders and determining validity of exceptions which includes identifying the issue, reviewing key data elements and determining required next steps.
• Creating trouble tickets and routing to appropriate group for resolution based on exception type.
• Validating installation status of smart meters using various reports and systems to verify completion and identifying non-communicating meters and identifying and resolving discrepancies.
• Providing operational reports on network and meter incidents, performance and service level agreements.
• Identifying potential improvements to existing procedures or new procedure requirements.
• Daily monitoring of transaction reports to resolve data collection exceptions quickly.
• Recognizing variances in data, researching their causes, and recommending courses of action to address problems with data and recording system.
• Develop, validate and maintain procedure/process/reporting documentation as well as identifying potential improvements to existing procedures or new procedure requirements.
• Understanding field metering functions at a level sufficient to provide daily support to regional metering services personnel engaged in residential, commercial and industrial metering activities.
• Understanding how electricity use is measured using both electronic and electro-mechanical revenue metering devices.
• Supporting data research and reporting requests from Regional Customer Support staff.
• Understand and apply Operating Company tariff language with respect to the processing of metering data.
• Supporting Regional Operations from time to time during storms or other significant grid outage events.
• Up to 20% travel for business.

Differentiation

Good CCM

Benefits

Without benefits

Overtime pay

W2 only

Culture

Friendly environment

Responsibilities (Repeated)

• Working under direct supervision of the SMOC Supervisor and coordinating with other technical teams including vendor teams to support the monitoring and sustainment of the metering network, infrastructure and the devices along with the timely and accurate daily processing of meter reading exceptions.
• Monitoring the AMI Network and identify network deficiencies via reports, real time data or outside processes/parties.
• Diagnosing basic causes of trouble when interruptions occur in meter or network communication issues and utilizing prescribed procedures to determine steps to be taken to restore communication.
• Interpreting and analyzing system data to investigate OpenWay meters, Cisco Grid Routers and Range Extenders and determining validity of exceptions which includes identifying the issue, reviewing key data elements and determining required next steps.
• Creating trouble tickets and routing to appropriate group for resolution based on exception type.
• Validating installation status of smart meters using various reports and systems to verify completion and identifying non-communicating meters and identifying and resolving discrepancies.
• Providing operational reports on network and meter incidents, performance and service level agreements.
• Identifying potential improvements to existing procedures or new procedure requirements.
• Daily monitoring of transaction reports to resolve data collection exceptions quickly.
• Recognizing variances in data, researching their causes, and recommending courses of action to address problems with data and recording system.
• Develop, validate and maintain procedure/process/reporting documentation as well as identifying potential improvements to existing procedures or new procedure requirements.
• Validating installation status of smart meters using various reports and systems to verify completion and identifying non-communicating meters and identifying and resolving discrepancies.
• Understanding field metering functions at a level sufficient to provide daily support to regional metering services personnel engaged in residential, commercial and industrial metering activities.
• Understanding how electricity use is measured using both electronic and electro-mechanical revenue metering devices.
• Supporting data research and reporting requests from Regional Customer Support staff.
• Understand and apply Operating Company tariff language with respect to the processing of metering data.
• Creating trouble tickets and routing to appropriate group for resolution based on exception type.
• Supporting Regional Operations from time to time during storms or other significant grid outage events.
• Up to 20% travel for business

Requirements

• Accept a background check to be performed
• Accept a drug test to be performed
• Authorized to work in the US

Requisition #cjmc3wrz325hp10qh666jh03f